Jennifer Argo
Walling,TN
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
31
31
years of professional experience
Work History
Dispatcher Coordinator
Middle Tennessee Limestone
Doyle, TN
03.2018 - 07.2022
- Coordinated daily dispatch activities to optimize delivery schedules and resource allocation.
- Monitored incoming orders and prioritized dispatch based on customer requirements and logistics constraints.
- Implemented process improvements that enhanced efficiency in communication between drivers and operations team.
- Utilized dispatch software to track vehicle locations, ensuring timely deliveries and minimizing delays.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Worked closely with personnel, customers, and contractors to resolve problems.
Intake Coordinator
Buckeye Home Medical Equipment
Jamestown, TN
04.2007 - 08.2014
- Managed patient intake processes, ensuring accurate data collection and compliance with healthcare regulations.
- Coordinated communication between patients, healthcare providers, and insurance companies to streamline service delivery.
- Developed and maintained electronic health records, enhancing accessibility and accuracy of patient information.
- Trained new staff on intake procedures and software systems to improve operational efficiency.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Advocated for patients by liaising with insurance companies, ensuring coverage and reducing financial stress for patients.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
Flower Designer
Fentress County Flowers and Gifts
Jamestown, TN
05.2007 - 09.2008
- Designed custom floral arrangements for various events, enhancing client satisfaction and visual appeal.
- Managed inventory levels of flowers and supplies, ensuring availability for timely deliveries.
- Mentored junior designers, sharing techniques to improve arrangement quality and efficiency.
- Collaborated with vendors to source high-quality materials, optimizing cost and selection variety.
- Assisted clients in choosing appropriate flowers based on symbolic meanings or color preferences aligning with their vision or theme of the occasion.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs for various events.
- Increased sales revenue with personalized consultations, understanding client needs, and suggesting suitable flower arrangements.
- Developed strong relationships with clients through excellent communication skills and attentive service, resulting in repeat business.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Pharmacy Technician
Burden Drug Center
Jamestown, TN
04.1993 - 04.2007
- Prepared and dispensed medications accurately, following pharmacy protocols.
- Assisted pharmacists with medication therapy management and patient consultations.
- Managed inventory levels, ensuring optimal stock of pharmaceuticals and supplies.
- Collaborated with healthcare providers to resolve medication-related issues effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Pharmacy Technician
Fentress County General Hospital
Jamestown, TN
06.1991 - 03.2005
- Trained new technicians on operational procedures and compliance standards.
- Implemented process improvements to enhance workflow efficiency in pharmacy operations.
- Monitored prescription accuracy, reducing errors through diligent review processes.
- Led initiatives for patient safety programs, promoting best practices in medication management.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Prepared and dispensed medications accurately, following pharmacy protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Telecommunications Technician
Martin & Blackwell, Inc.
Little Rock, AR
05.2001 - 09.2001
- Installed and configured telecommunications equipment to ensure optimal performance.
- Conducted regular maintenance and troubleshooting of network systems to minimize downtime.
- Collaborated with team to implement upgrades and enhancements for improved system efficiency.
- Read blueprints and schematics to correctly place equipment.
Education
Associate of Applied Science - Polysomnography
Roane State Community College
Harriman, TN05-2011
Skills
- Customer service
- Problem-solving
- Active listening
- Time management
- Multitasking and organization
- Verbal and written communication
- Problem-solving abilities
- Reliability
- Excellent communication
Timeline
Dispatcher Coordinator
Middle Tennessee Limestone
03.2018 - 07.2022
Flower Designer
Fentress County Flowers and Gifts
05.2007 - 09.2008
Intake Coordinator
Buckeye Home Medical Equipment
04.2007 - 08.2014
Telecommunications Technician
Martin & Blackwell, Inc.
05.2001 - 09.2001
Pharmacy Technician
Burden Drug Center
04.1993 - 04.2007
Pharmacy Technician
Fentress County General Hospital
06.1991 - 03.2005
Associate of Applied Science - Polysomnography
Roane State Community College