Jennifer Arian

• Facilitated referral to community resources to assist with other needs and intricate issues.
• Adapted quickly to changes in policy or procedure by staying abreast of updates within the field of social services.
• Collaborated with interdepartmental teams to ensure accurate and timely processing of applications.
• Provided exceptional customer service through empathetic listening and clear communication during consultations.
• Conducted in-depth interviews with clients to gather necessary information for determining benefit eligibility.
• Efficiently managed caseloads, ensuring all clients received prompt attention and assistance throughout the application process.
• Improved team productivity by sharing best practices and offering constructive feedback during staff meetings.
• Assisted clients in completing required forms and documentation, improving the accuracy and efficiency of submissions.

• Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
• Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
• Documented all relevant information by filling out forms and completing case reports.
• Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
• Devised and implemented safety plans for children suspected as victims of abuse or neglect.
• Remained objective in handling each case, especially when children and families were in high-stress situations.
• Managed high caseloads efficiently, prioritizing tasks based on urgency and level of risk to the child.
• Facilitated successful reunifications through supportive case management and follow-up monitoring.
• Improved child safety by conducting thorough investigations into allegations of abuse and neglect.
• Advised families on steps required for successful completion of service plans aimed at reducing risks within the home environment.
• Promoted positive outcomes for children by addressing barriers to reunification with their families.
• Conducted home visits to assess living conditions, interview family members, and observe interactions between children and caregivers.
• Identified patterns of abuse/neglect during investigations by reviewing case histories and drawing connections between past incidents and current concerns.
• Reduced risk of harm to children by identifying safety concerns during investigative assessments.
• Ensured compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.

• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Guided clients in developing skills and strategies for dealing with problems.
• Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
• Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
• Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Conducted assessments to determine progress and performance and report findings to relevant authorities.
• Developed individualized counseling plans for clients to incorporate short-term and long-term goals.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Provided secretarial and administrative assistance to Hardware Division Vice President for a large research and development company for national defense. Responsible for leaving: Company downsizing.

Responsibilities included:

• Coordinating administrative, office automation and clerical support required of the directorate.
• Orchestrating logistics for conferences, including venue location and travel arrangements, schedule of events for conferences, agenda, necessary equipment, attendance list for multiple individuals.
• Maintaining records of all proprietary information