Jennifer Arnold
New Caney,TX
Summary
Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
21
21
years of professional experience
Work History
Mortgage Loan Officer
MLS Mortgage Lending Solutions LLC
Austin, TX
01.2023 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Processed loan applications and monitored progress from start to finish.
Real Estate Agent
Realty Associates
Houston, TX
06.2015 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Hairstylist Booth Renter
Sun And Bloom Med Spa
Humble, TX
01.2003 - Current
- Developed strong relationships with vendors to ensure timely delivery of high-quality products for both professional use and retail sales.
- Collaborated with other booth renters to maintain a clean, organized, and professional work environment within the salon.
- Created visually appealing displays in the booth area to showcase available products effectively and attractively for clients'' consideration.
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business from satisfied clients.
- Enhanced salon''s reputation with consistently high-quality cuts, colors, and styling services for diverse clientele.
- Streamlined appointment scheduling and managed time efficiently to accommodate multiple clients per day.
- Demonstrated excellent communication skills with clients, effectively translating their desired look into a successful hairstyle.
- Processed payments, entering sales in register for prompt customer service.
- Developed loyal following of clients by providing high-quality services.
Education
Mortgage Loan Officer - Mortgage
Champions School of Real Estate
Houston, TX01.2023
Real Estate - Real Estate
Austin School of Real Estate
Online06.2015
Cosmetology - Cosmetology Education
College of The Mainland
Texas City, TX05.2002
Skills
- Goal-Oriented
- Relationship selling
- Loan Origination
- Residential mortgage lending regulations
- Document Review
- Underwriting knowledge
- Marketing expertise
- Payment Collection
- Customer service-focused
- Customer Service
- Active Listening and Learning
- Highly Professional
- Excellent teamwork
- Strong organizational skills
Timeline
Mortgage Loan Officer
MLS Mortgage Lending Solutions LLC
01.2023 - Current
Real Estate Agent
Realty Associates
06.2015 - Current
Hairstylist Booth Renter
Sun And Bloom Med Spa
01.2003 - Current
Mortgage Loan Officer - Mortgage
Champions School of Real Estate
Real Estate - Real Estate
Austin School of Real Estate
Cosmetology - Cosmetology Education
College of The Mainland