Jennifer Austin
Broomall,PA
Summary
To leverage my proven track record in project management to drive successful outcomes in Education while contributing to organizational growth and efficiency through effective leadership, collaboration, and strategic planning.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Asst. to the Executive Director of Student Services
William Penn School District
06.2021 - Current
- Supporting department in day-to-day operations, staffing & purchasing for Student Services staff throughout the district including nurses, safety officers, social workers, counselors and Registration staff
- Assisting department managers with student discipline processes including, student expulsions and alternative placements
- Coordinating departmental efforts of supporting students experiencing homelessness, youth in foster care and severe illness requiring homebound educational services
- Developing & implementing activities, events and programs to support & benefit our district community
- Providing excellent customer service to prospective & current students and families throughout the district, also resolving complaints escalated from school to district Administration level.
Director of Admissions/Assist. Director of Admissions
Premier Education Group
08.2012 - 05.2020
- Oversaw day to day operations, training, and motivating large to mid sized Admissions department staff
- Managed the most populated campus, implementing strategies to continue growth and increase revenue YoY
- Compile statistics, prepared reports and communicated results to Corporate management
- Supervised daily activities of admissions personnel on site and off campus
- Effectively and efficiently utilized and developed Marketing tools to assist in training staff to meet team goals
- Provided excellent customer service to prospective students & families through consistent and effective outreach.
EPSDT Outreach Representative/ Claims Examiner Team Lead/ Call Center
Keystone Mercy Health Plan
10.2010 - 07.2012
- Performed outreach to a targeted group of members, educating them on the importance of Early and Periodic Screening, Diagnostic and Treatment(EPSDT) plans
- Recorded outcomes of all EPSDT calls, both outgoing and incoming, using the appropriate coding in the CCNX database
- Reviewed and processed incoming medical claims in preparation for payment
- Coordinating Marketing strategies to increase goals in underserved Phila/ Delco communities
- Provided excellent customer service via incoming calls from low income families throughout the community.
Account Executive
Comcast Cable Inc.
06.2008 - 06.2010
- Point of contact for customers and Supervisors to field customer questions and escalations in a Call Center environment
- Assisted with pulling various reports and analyzing data daily, to calculate daily goals
- Assisted in achieving departmental goals and maintaining industry sales standards.
Office Manager/ Tax School Instructor
Liberty Tax Service
01.2008 - 12.2009
- Assisted General Manager with daily operations of the store location
- Pulled various reports and reconciled data, including payments and daily audits
- Communicated with the Corporate Office, customers and staff to resolve all issues
- Instructed different level tax courses during the Federal Income Tax non- peak season.
Director of Financial Aid
Prism Career Institute
02.2006 - 05.2008
- Oversight of all aspects of financial aid processing
- Maintained compliance with and processing of Title IV programming
- Administered processing of SEOG and Federal Pell grant programming
- Processed students through private lenders and processes refunds as appropriate
- Worked closely with Campus Accountant to reconcile outstanding cash reports
- Provided exemplary customer service to students, parents and co-workers
- Assisted in campus-specific approaches to securing past due payments.
Financial Aid Advisor
Prism Career Institute
02.2006 - 09.2006
- Packaged students for appropriate financial aid funding and Title IV programs
- Communicated with servicers, loan administrators and others as needed
- Provided information to students on private lenders, assist in awarding of federal loans
- Resolved loan and other financial aid-related issues
- Tracked the receipt of funds where appropriate.
Financial Aid Advisor
Thompson Institute
10.2003 - 12.2005
- Counseled students and families on funding options to finance higher education
- Packaged students with Title IV funds and assisted in securing funds through private lenders
- Troubleshooting within Financial Aid Intake Center, assisting with student/parent issues
- Followed-up with current students, helping the business office track students with past due payments.
Education
Associate Of Business Administration - Project Management
05.2024
01.2002
Skills
- Document Preparation
- Meeting facilitation
- Customer Service-Oriented
- Schedule & calendar planning
- Office Administration
- Strong Problem Solver
- Professional and mature
- Excel spreadsheets
- Invoice Processing
- Staff Management
- Interpersonal Communication
- Task Delegation
- Executive Support
- Advanced MS Office Suite
- Project Management
- Travel Arrangement
Certification
- Google Workspace
- Medical Billing Certificate, Temple University, 1998
- Proficient in Microsoft Suites, PowerSchool and CampusVue software.
Timeline
Asst. to the Executive Director of Student Services - William Penn School District
06.2021 - Current
Director of Admissions/Assist. Director of Admissions - Premier Education Group
08.2012 - 05.2020
EPSDT Outreach Representative/ Claims Examiner Team Lead/ Call Center - Keystone Mercy Health Plan
10.2010 - 07.2012
Account Executive - Comcast Cable Inc.
06.2008 - 06.2010
Office Manager/ Tax School Instructor - Liberty Tax Service
01.2008 - 12.2009
Director of Financial Aid - Prism Career Institute
02.2006 - 05.2008
Financial Aid Advisor - Prism Career Institute
02.2006 - 09.2006
Financial Aid Advisor - Thompson Institute
10.2003 - 12.2005
Delaware County Community College - Associate Of Business Administration, Project Management
Delaware County Community College- Project Management Institute - ,
Drexel University - ,