JENNIFER AU YEUNG
Savannah,USA
Summary
I am born and raised in the Philippines. Graduated with a degree and been working mostly in a customer service industry. I love taking risk, learning and discovering new things in general. I took a risk of applying in a different country such as USA. Started my career here since 2022 and will continue to improve and experience either the same field or different field of work.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Homewood Suites Hotel
Savannah, GA
08.2024 - 02.2025
- Verified accuracy of room rates and other charges during check-in process.
- Provided excellent customer service while upholding company policies.
- Kept accurate records of guest transactions.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Hostess/Server
Marriott Riverfront Hotel
01.2022 - 01.2023
- Answered telephone to provide dining information and take reservations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Resolved any customer complaints or issues quickly and professionally.
Accountant in sales
David's Teahouse Corporation
Manila, Philippines
01.2020 - 01.2021
- Coordinated project materials and schedules, facilitated communication and prepared reports.
- Wrote reports, authored papers and organized supporting documentation.
- Prepared monthly closing entries for multiple companies' books of records.
On The Job Training
KLM Air France Airline
08.2019 - 12.2019
- Identified opportunities for process improvements based on observations from training sessions.
- Checking in Passengers
- Assisting passengers
- Office works
Education
Bachelor - Science of Tourism and Hospitality Management
FAR EASTERN UNIVERSITY
MNL, PH01.2019
Languages
- English
- Tagalog (Philippines)
- Basic Mandarin and Korean
Timeline
Front Desk Agent
Homewood Suites Hotel
08.2024 - 02.2025
Hostess/Server
Marriott Riverfront Hotel
01.2022 - 01.2023
Accountant in sales
David's Teahouse Corporation
01.2020 - 01.2021
On The Job Training
KLM Air France Airline
08.2019 - 12.2019
Bachelor - Science of Tourism and Hospitality Management
FAR EASTERN UNIVERSITY