Tiana Rodriguez
Eugene,USA
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Candlewood Suites Hotel
05.2024 - 06.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Caregiver
Willow Springs Alzheimer's Special Care Center
07.2021 - 09.2023
- Provided compassionate daily care.
- Assisted residents with everyday tasks, such as cleaning, meal preparation, exercising, bathing, changing clothes, going to the restroom, and feeding.
- Monitored daily health.
- I took blood pressure readings.
Associate
Ross Dress For Less
12.2019 - 06.2020
- Working at Ross Dress For Less wasn’t just about helping people buy clothes. It was about team leadership, and team member ship. To help customers feel at home and welcomed, helping them find items and making sure the way around the store was safe.
- Performed administrative duties such as training new employees to organize the floor plan of the racks of clothes, how to operate the register, and how to communicate with the customers.
- Maintained exceptional customer service standards
- Processed payments, including sales and refunds
Education
High school or equivalent -
Oak View High School
Anderson, CA06.2018
Skills
- Cashiering
- English
- Communication Skills
- Organizational Skills
- Microsoft Word
- Sales
- Leadership
- Typing
- Front Desk
- Phone Etiquette
- Retail Sales
- Customer service
- Office Administration
- Administrative Experience
- Microsoft Outlook
- Alzheimer's Care
- Dementia Care
- Caregiving
- Memory Care
- Senior Care
- Home Care
Timeline
Front Desk Agent
Candlewood Suites Hotel
05.2024 - 06.2025
Caregiver
Willow Springs Alzheimer's Special Care Center
07.2021 - 09.2023
Associate
Ross Dress For Less
12.2019 - 06.2020
High school or equivalent -
Oak View High School
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