Jennifer Babcock
Vancouver,WA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
03.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume Retail pharmacy environment.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Assistant
Walmart
05.2019 - 03.2023
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Organized client information into correct profiles while maintaining confidentiality.
- Received, processed and entered prescription orders into pharmacy databases.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Performed safety checks when dispensing medications to optimize patient safety.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Input patient information into computer system for prescription orders.
Education
CERTIFICIATE - Pharmacy Technician
Pharmacy Technician University
Battle Ground, WA12.2022
Skills
- Advanced Math Skills
- Reading Comprehension
- Quality Assurance and Control
- Drug Storage Procedures
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walmart
03.2023 - Current
Pharmacy Assistant
Walmart
05.2019 - 03.2023
CERTIFICIATE - Pharmacy Technician
Pharmacy Technician University
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