Jennifer Baker
Descanso,CA
Summary
Multi-talented support specialist effective at managing information, team collaboration, communication skills, and ensuring compliance with all relevant laws and regulations. Self-directed and knowledgeable with excellent relationship building and critical thinking. Bringing 5+ years of certified payroll experience and 10 + years of payroll. Able to handle large amounts of work while still maintaining efficiency. Background in troubleshooting, customer service, and technical support. Known for delivering high-quality assistance to customers and co-workers while exceeding expectations. Previous roles resulted in improved client satisfaction and streamlined processes within departments.
Overview
17
17
years of professional experience
Work History
Business Support Specialist Ll
Johnson Controls Fire Protection, LP
San Diego , CA
03.2021 - Current
- Processed weekly certified payroll ensuring accuracy, and compliance with federal, state, and local regulations.
- Provided support to employees regarding issues related to their paychecks or other payroll matters.
- Entering payroll for 80+ employees.
- Conducted regular audits of payroll data to ensure accuracy of payments and deductions.
- Monitored changes in wages and fringes for accurate reporting by creating tracking sheets.
- Developed procedures and forms for processing compliance issues regarding certified payroll.
- Created a training manual specific to certified payroll paperwork to improve understanding when helping others.
- I help other departments (AR, AP, Contracts, Install, Sales, and collections).
- Assist other districts and managers when faced with compliance issues.
General Manager
Descanso Junction Restaurant
Descanso, CA
05.2010 - 02.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw product development initiatives from concept through completion stages.
- Scheduling and managing of 27+ employees for catering, events, and restaurant.
- Created food cost spreadsheet, inventory list, and employee worksheets to help reduce costs.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Certified food managers certificate to administer food handlers' tests.
- Managed payroll, timecards, and daily bank/deposits tracking any discrepancies.
AR Specialist/Office Assistant
National Electric Works, Inc.
Sna Diego , CA
07.2016 - 08.2019
- In Office Notary.
- Monitored contracts to ensure that deadlines were met by both the client and contractor. Collected, tracked, and filled out contractual paperwork.
- Completed, maintained, and submitted all pre-quals.
- Tracked and maintained business license for all nearby cities.
- Tracked and maintained all vehicle information and paperwork.
- Maintained customer accounts by tracking and recording account activity.
- Processed daily payments received from customers in accordance with established procedures.
- Collected years of backlog on collections, first year I was employed. Maintained a 60-day or less aging report.
- Reviewed and processed all PMs' billings for accuracy, completeness, and compliance with customer and company requirements.
- Certified payroll - Submitted all required paperwork, payrolls, and maintained records. Caught up on a backlog of over a year to the current.
- Was responsible for employees' shot records, badging, and safety meeting requirements.
Project and Estimating Administrator
New Dimension Masonry
San Diego , CA
04.2008 - 10.2010
- Performed data entry tasks into computer databases (Payroll, 401K, health insurance, and pension).
- Reorganized files to make it easier to locate RFI, submittals, plans, etc.
- Ordered, organized, and picked-up plans.
- Job walks and initial plan reading to find biddable projects within the parameters of the business requirements.
- Maintained startup project paperwork, including submittals, DVBE, and block counts/types/cost. MSDS and specs.
- Assisted estimators with change orders and broke down costs.
- Maintained and created folders with the most current rates on block and stone.
Education
Some College (No Degree) - Psychology
Grossmont College
El Cajon, CASome College (No Degree) - Interior Design
San Diego Art Institiute
San Diego Skills
- Excel-certified
- Microsoft Office Certified
- Bluebeam-certified
- Sage 500
- Analytical and Critical Thinking
- Organization
- Employee Development
- certified payroll specialist
- quick learner
- Collaborative teamwork
- Notary Public
- Detail-oriented
- Gafcon trained
References
References available upon request.
Timeline
Business Support Specialist Ll
Johnson Controls Fire Protection, LP
03.2021 - Current
AR Specialist/Office Assistant
National Electric Works, Inc.
07.2016 - 08.2019
General Manager
Descanso Junction Restaurant
05.2010 - 02.2021
Project and Estimating Administrator
New Dimension Masonry
04.2008 - 10.2010
Some College (No Degree) - Psychology
Grossmont College
Some College (No Degree) - Interior Design
San Diego Art Institiute
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