Jennifer Baker
Mosaic Life Care
St Joseph,MO
Summary
Dedicated Patient Access Representative with expertise in enhancing patient check-in processes and ensuring HIPAA compliance. Proven ability to improve patient satisfaction and streamline operations.
Work History
Patient Access Representative
- Facilitated patient check-in processes to enhance operational efficiency.
- Managed insurance verification and eligibility checks for incoming patients.
- Assisted patients with appointment scheduling and registration procedures.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between departments to streamline patient flow.
- Provided support in resolving patient inquiries and concerns effectively.
- Trained new staff on best practices for patient access procedures.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
Education
High School Diploma
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Patient check-in
Multitasking and organization
Appointment scheduling
Registration and admissions
Phone and email etiquette
Medical terminology
Strong empathy
Problem-solving
Team collaboration
Money handling
Quality assurance
Relationship building
Patient education
Payment processing
Timeline
Patient Access Representative
Mosaic Life Care
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Lafayette High School
High School Diploma
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