Jennifer Baltar
Miami,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Retail Specialist
Visionworks
Pembroke Pines, FL
04.2022 - 07.2024
- Resolved customer concerns and answered questions to promote positive guest experiences.
- Utilized insurance policies to determine patients' eligibility for eyeglass coverage.
- Assisted with sales of contact lenses.
- Took measurements for eyeglasses.
- Offered a range of lens options for eyewear.
- Adjusted glasses as needed for optimal vision clarity.
- Delivered exceptional customer service to clients.
Clinical Specialist
Visionworks
Pembroke Pines, FL
04.2022 - 07.2024
- Verify vision insurances.
- Monitored and documented daily patient report.
- Assisted with the insertion and removal of contact lenses.
- Performed autorefraction, intraocular pressure, and OCT wellness evaluations.
- Set up phoropter for optometrist's use.
- Conducted walkthrough of patients' vision insurance coverage for optical services.
- Recognized the between comprehensive eye examinations and office appointments for OD.
Assistant Store Manager
Five Below
Miami, FL
09.2020 - 03.2022
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts to achieve adequate staffing.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Coached and developed store associates through formal and informal interactions.
Education
Associate of Arts - Clinical Child Psychology
Miami Dade College
Miami, FL05-2025
High School Diploma -
Miami Jackson Senior High School
Miami, FL06-2019
Skills
- Customer Engagement
- Reliable and Responsible
- Attention to Detail
- Decision-Making
- Team Supervision
- Friendly and Helpful
- Organization
- Team Cooperation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Specialist
Visionworks
04.2022 - 07.2024
Clinical Specialist
Visionworks
04.2022 - 07.2024
Assistant Store Manager
Five Below
09.2020 - 03.2022
Associate of Arts - Clinical Child Psychology
Miami Dade College
High School Diploma -
Miami Jackson Senior High School
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