Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Retail Specialist
Visionworks
Pembroke Pines, FL
04.2022 - 07.2024
Resolved customer concerns and answered questions to promote positive guest experiences.
Utilized insurance policies to determine patients' eligibility for eyeglass coverage.
Assisted with sales of contact lenses.
Took measurements for eyeglasses.
Offered a range of lens options for eyewear.
Adjusted glasses as needed for optimal vision clarity.
Delivered exceptional customer service to clients.
Clinical Specialist
Visionworks
Pembroke Pines, FL
04.2022 - 07.2024
Verify vision insurances.
Monitored and documented daily patient report.
Assisted with the insertion and removal of contact lenses.
Performed autorefraction, intraocular pressure, and OCT wellness evaluations.
Set up phoropter for optometrist's use.
Conducted walkthrough of patients' vision insurance coverage for optical services.
Recognized the between comprehensive eye examinations and office appointments for OD.
Assistant Store Manager
Five Below
Miami, FL
09.2020 - 03.2022
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Handled scheduling for store shifts to achieve adequate staffing.
Answered customer questions and addressed problems and complaints in person and via phone.
Coached and developed store associates through formal and informal interactions.