Jennifer Barnes
Piqua
Summary
Experienced Financial Center Manager with over 18 years in the banking industry. Proven track record in leadership, fraud prevention, lending, and operational excellence. Recognized as a regional Lending Champion and a go-to resource for operational guidance. Skilled in coaching, customer service, and driving business growth.
Overview
19
19
years of professional experience
Work History
Financial Center Manager
Fifth Third Bank
03.2020 - Current
- Lead and coach a team to deliver exceptional customer experiences and operational excellence
- Drive small business growth and ensure consistent financial needs assessments
- Recognized as Lending Champion for the region and a trusted resource for operational support
- Achieved 100% compliance in operations over a rolling 12-month period
- Actively involved in community engagement and uphold ethical standards
Assistant Center Manager
Fifth Third Bank
01.2007 - 03.2020
- Supported branch operations and customer service excellence
- Mentored and trained CSRs, ensuring adherence to policies and procedures
- Managed approvals, dual key processes, and daily office responsibilities
- Promoted cross-selling and deepened customer relationships
Customer Service Manager
Fifth Third Bank
06.2013 - 12.2013
- Supervised CSR line and ensured regulatory compliance
- Scheduled staff and coordinated daily operations
- Identified cross-sell opportunities and supported branch growth
CSR/Senior CSR/Lead CSR
Fifth Third Bank
01.2007 - 06.2013
- Delivered premier customer service and maintained confidentiality
- Handled cash transactions, approvals, and night deposits
- Trained new CSRs and acted as a resource for operational procedures
- Consistently met or exceeded sales referral goals
Education
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Edison Community College
01.2009
Skills
- Microsoft Excel, PowerPoint, Copilot, and all MS Office applications
- Presenting and facilitating regional huddles and banker meetings
- Coaching teams and peers in operations, lending, and small business
- Fraud detection and prevention
Timeline
Financial Center Manager
Fifth Third Bank
03.2020 - Current
Customer Service Manager
Fifth Third Bank
06.2013 - 12.2013
Assistant Center Manager
Fifth Third Bank
01.2007 - 03.2020
CSR/Senior CSR/Lead CSR
Fifth Third Bank
01.2007 - 06.2013
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Edison Community College
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