Jennifer Barnola

• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
• Maintained facility and grounds to present positive image.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• Greeted new customers, discussed specials, and took drink orders.
• Cultivated warm relationships with regular customers.
• Stayed up-to-date on menu changes to help customers make food choices.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Obtained cash bank and stocked service bar to prepare for operation.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Assisted the event coordinator as well as FOH and BOH staff to drive smooth service execution and maximize guest satisfaction

• Developed a business plan to maximize profits over the course of three months
• Oversaw recruitment and maintained a standard of talent among staff
• Monitored key performance indicators to ensure business remained in alignment with

the original vision