JENNIFER BARRON
Customer Service Professional
San Angelo,Texas
Summary
Enthusiastic, experienced, motivated Manager looking for opportunity for growth and to make a difference. Independent worker that is results-driven with a proven track record of improving relationships within an organization. Highly professional, self-starter, and team-player with the ability to show empathy through strong communication skills and abilities. High level organizational skills with a strong desire to maximize learning opportunities and utilize natural leadership abilities through maturity and patience.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Client Results Associate
Liveops
Scottsdale, AZ
11.2018 - Current
- Gathered requirements for ongoing projects and organized details for management use.
- Facilitated communication between internal and external project stakeholders to keep all parties well-informed.
- Delivered training for staff development, change management and materials, process and technical controls.
- Coordinated the agent feedback process facilitating Client Sessions leading to an increase in agent performance metrics by 20%.
- Collaboratively assisted with the successful launch of multiple programs by working cross-functionally with diverse teams and clients.
- Created and implemented the start of Open Office hours ongoing Knowledge Builder sessions for the agent community of 500.
- Led project geared toward the implementation of auditing
- Created and hosted Nesting Sessions for the, Program held during peak.
- Established and maintained long-range plans for quality assurance.
- Work collaboratively within program teams to encourage meeting client metrics and KPIs.
Independent Contractor
Liveops Inc.
Scottsdale, AZ
09.2016 - 11.2018
- Demonstrated flexibility in working with internal team members to remedy any issues and preemptively coming up with solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Created, articulated, and championed vision and standards for user experience.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Account Manager
Blue Cross Blue Shield
San Angelo, TX
09.2012 - 02.2016
- Demonstrated flexibility in working with internal team members to remedy any issues and preemptively coming up with solutions.
- Developed and delivered new hire transition initializing the mentoring program to increase new-hire retention by 62%.
- Partnered with key account holders in order to maintain service level metrics and develop long-held business relations.
- Increased overall patient and stakeholder satisfaction rating by 22%.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Operations Manager
Whattenberg Energy Partners
San Angelo, TX
02.2010 - 05.2012
- Organized and directed operations, including inventory oversight and ordering, workflow management, and supervision of account management.
- Managed up to 10 team project professionals and additional outside contractors and vendors.
- Established efficient workflow processes, monitored daily productivity, and initiated modifications to improve the overall effectiveness of personnel and activities.
- Developed a highly profitable pipeline based on multiple sales techniques.
- Improved overall efficiency by 34% by anticipating investor and client needs.
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw day-to-day operations, including supervising 10-person team and outside personnel across multiple sites.
- Managed and allocated staff and material resources to meet production goals.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT 12.2018 - Current
Associate of Science - Business Administration
Strayer University
Herndon, VA 08.2015 - 05.2017
Skills
Microsoft Office
Customer Service
Self-Starter
Adaptable
JIRA
Relationship Building
Team leadership and direction
Program leadership
Performance monitoring
Project Management
Cross functional Team Builder
Oral and Written Communication
Strong attention to Detail
Flexible Work Schedule
Affiliations
Leadership Strategies for Women (10/2020 - 10/2020)
National Association of State Boards of Accountancy (NASBA)
Timeline
Bachelor of Science - Business Management
Western Governors University
12.2018 - Current
Client Results Associate
Liveops
11.2018 - Current
Independent Contractor
Liveops Inc.
09.2016 - 11.2018
Associate of Science - Business Administration
Strayer University
08.2015 - 05.2017
Account Manager
Blue Cross Blue Shield
09.2012 - 02.2016
Operations Manager
Whattenberg Energy Partners
02.2010 - 05.2012