JENNIFER BARRON
Customer Service Professional
San Angelo,Texas
Summary
Enthusiastic, experienced, motivated Manager looking for opportunity for growth and to make a difference. Independent worker that is results-driven with a proven track record of improving relationships within an organization. Highly professional, self-starter, and team-player with the ability to show empathy through strong communication skills and abilities. High level organizational skills with a strong desire to maximize learning opportunities and utilize natural leadership abilities through maturity and patience.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Client Results Associate
Liveops
Scottsdale, AZ
11.2018 - Current
- Gathered requirements for ongoing projects and organized details for management use.
- Facilitated communication between internal and external project stakeholders to keep all parties well-informed.
- Delivered training for staff development, change management and materials, process and technical controls.
- Coordinated the agent feedback process facilitating Client Sessions leading to an increase in agent performance metrics by 20%.
- Collaboratively assisted with the successful launch of multiple programs by working cross-functionally with diverse teams and clients.
- Created and implemented the start of Open Office hours ongoing Knowledge Builder sessions for the agent community of 500.
- Led project geared toward the implementation of auditing
- Created and hosted Nesting Sessions for the, Program held during peak.
- Established and maintained long-range plans for quality assurance.
- Work collaboratively within program teams to encourage meeting client metrics and KPIs.
Independent Contractor
Liveops Inc.
Scottsdale, AZ
09.2016 - 11.2018
- Demonstrated flexibility in working with internal team members to remedy any issues and preemptively coming up with solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Created, articulated, and championed vision and standards for user experience.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Account Manager
Blue Cross Blue Shield
San Angelo, TX
09.2012 - 02.2016
- Demonstrated flexibility in working with internal team members to remedy any issues and preemptively coming up with solutions.
- Developed and delivered new hire transition initializing the mentoring program to increase new-hire retention by 62%.
- Partnered with key account holders in order to maintain service level metrics and develop long-held business relations.
- Increased overall patient and stakeholder satisfaction rating by 22%.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Operations Manager
Whattenberg Energy Partners
San Angelo, TX
02.2010 - 05.2012
- Organized and directed operations, including inventory oversight and ordering, workflow management, and supervision of account management.
- Managed up to 10 team project professionals and additional outside contractors and vendors.
- Established efficient workflow processes, monitored daily productivity, and initiated modifications to improve the overall effectiveness of personnel and activities.
- Developed a highly profitable pipeline based on multiple sales techniques.
- Improved overall efficiency by 34% by anticipating investor and client needs.
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw day-to-day operations, including supervising 10-person team and outside personnel across multiple sites.
- Managed and allocated staff and material resources to meet production goals.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT 12.2018 - Current
Associate of Science - Business Administration
Strayer University
Herndon, VA 08.2015 - 05.2017
Skills
Microsoft Office
Affiliations
Leadership Strategies for Women (10/2020 - 10/2020)
National Association of State Boards of Accountancy (NASBA)
Timeline
Bachelor of Science - Business Management
Western Governors University
12.2018 - Current
Client Results Associate
Liveops
11.2018 - Current
Independent Contractor
Liveops Inc.
09.2016 - 11.2018
Associate of Science - Business Administration
Strayer University
08.2015 - 05.2017
Account Manager
Blue Cross Blue Shield
09.2012 - 02.2016
Operations Manager
Whattenberg Energy Partners
02.2010 - 05.2012
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