Jennifer Bass
Clinton,LA
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
24
24
years of professional experience
Work History
Universal Banker
Red River Bank
09.2018 - Current
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies and procedures.
Universal Banker
Landmark Bank
08.2000 - 05.2011
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
High School Diploma -
Denham Springs High School
Denham Springs, LA05.1993
Skills
- Money Handling
- Cross-selling expertise
- Follow-up skills
- Employee Training Assistance
- Account openings
- ATM balancing
- Customer Service
Timeline
Universal Banker
Red River Bank
09.2018 - Current
Universal Banker
Landmark Bank
08.2000 - 05.2011
High School Diploma -
Denham Springs High School
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