Susan Spink
Louisville ,KY
Summary
- Dynamic Universal Banker with proven expertise at Truist Bank in enhancing customer satisfaction and driving sales through effective needs assessment and relationship building. Skilled in cash handling and transaction processing, I consistently delivered tailored financial solutions, fostering trust and loyalty while achieving branch performance metrics.
Overview
1999
1999
years of professional experience
Work History
Universal Banker
Truist Bank
Louisville Ky
11.2002 - 2025
- Facilitated customer transactions, ensuring accuracy and efficiency in service delivery.
- Built strong relationships with clients, identifying needs and recommending appropriate financial solutions.
- Assisted in opening new accounts, guiding customers through documentation and compliance processes.
- Educated clients on digital banking tools, enhancing user experience and promoting online engagement.
- Analyzed account activities to identify opportunities for cross-selling bank products and services effectively.
- Led initiatives to improve customer satisfaction scores through enhanced service delivery strategies.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
- Balanced teller drawers and ATM cash.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Receptionist
M&J Wilkow
Louisville Ky
1999 - 2021
- Managed office supplies inventory, ensuring timely replenishment and organization.
- Assisted in document preparation, including reports, presentations, and correspondence.
- Implemented filing system improvements, enhancing document retrieval efficiency.
- Handled multi-line phone systems, directing calls to appropriate departments with accuracy.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Supported administrative tasks, including filing, data entry, and document preparation.
- Developed and maintained positive relationships with clients and vendors to ensure satisfaction.
- Oversaw reception area organization, contributing to a professional office environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Head Teller
Bank of Louisville
Louisville, KY
03.1996 - 02.1999
- Managed daily cash transactions to maintain accuracy and adherence to regulations.
- Trained and mentored junior tellers on customer service best practices.
- Implemented process improvements to enhance transaction efficiency and reduce wait time
- Resolved customer inquiries and complaints effectively, ensuring high satisfaction rates.
- Conducted audits of cash drawers to ensure adherence to security protocols.
- Collaborated with management on branch performance initiatives and strategic goals.
- Analyzed operational workflows to identify areas for improvement and increased productivity.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Introduced customers to other bank team members to help meet financial needs.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
Education
High School Diploma -
Waggener
Louisville Ky University of Louisville
Skills
- Opening and closing procedures
Cash handling proficiency
Electronic funds transfer
Customer needs assessment
Transaction processing
Deposit processing
Payment processing
Customer service
Teller experience
Account openings
Cash handling
Customer Service-oriented
Developing customer relationships
Check cashing and withdrawals
Money handling
Cash management
Account servicing
Know your customer
Dual control vaults
Currency exchanges
Night and safe deposit procedures
Money transfers
Opening and closing procedures
Timeline
Universal Banker
Truist Bank
11.2002 - 2025
Head Teller
Bank of Louisville
03.1996 - 02.1999
Receptionist
M&J Wilkow
1999 - 2021
High School Diploma -
Waggener
University of Louisville