Jennifer Beasley
Santa Rosa,CA
Summary
Dynamic professional with extensive experience in client services and property management, notably at VCA PetCare East. Proven ability to enhance customer satisfaction through effective communication and meticulous attention to detail. Skilled in scheduling and utilizing various software programs, while fostering collaborative relationships to resolve complex issues efficiently.
Overview
9
9
years of professional experience
Work History
CSR
VCA PetCare East
Santa Rosa, California
09.2024 - Current
- Assisted clients in scheduling appointments for pet care services.
- Answered phone calls and addressed customer inquiries efficiently.
- Managed client records using veterinary software systems.
- Collaborated with veterinary staff to ensure smooth operations.
- Processed payments and handled transactions with attention to detail.
- Maintained cleanliness and organization of reception area for clients.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Identified customer needs and provided appropriate solutions.
- Participated in team meetings or training sessions when necessary.
- Consulted with customers regarding needs and addressed concerns.
- Documented all conversations with customers in CRM software according to company standards.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
Operations & Property Manager
Nested
Guerneville/Russian River/Bodega Bay, CA
04.2021 - Current
- Managing vacation rentals
- Guest relations, bookings, communications
- Inspections, housekeeping, maintenance
- Tax reports
Client Services Representative
Middletown Animal Hospital
Middletown, CA
02.2024 - 05.2024
- Scheduling appointments
- Answering telephones
- Checking in clients/patients for appointments
- Making estimates and going over estimates with clients
Inspector
Wine Country to Coast Vacation Rentals
Guerneville, CA
05.2022 - 11.2022
- Inspections of vacation rentals before and after check in/out
- Inventory and transporting supplies to rentals
- Office/administrative duties
- Concierge
Resident Innkeeper
Rio Nido Lodge
Guerneville, CA
09.2017 - 04.2021
- Property manager (on-site)
- Administrative duties
- Booking reservations
- Guest services
- Concierge
Front Desk
West Sonoma Inn & Spa
Guerneville, CA
05.2016 - 01.2021
- Front desk/office
- Booking reservations
- Guest services
- Concierge
- Inspections
- Payroll
Education
Associate of Science -
Santa Rosa Junior College
Santa Rosa05-2026
Hospitality Certificate -
Empire College
Santa Rosa05.2010
Associate of Science - RVT
Santa Rosa Junior College
Santa Rosa, CASkills
- Administrative
- Reception
- Front Desk
- Telephones
- Scheduling
- Client Services
- Hospitality
- Concierge
- Housekeeping
- Wine Industry
- Property Management
- Vacation Rentals
- Long Term Rentals
- Veterinary Clinic
- Retail
- Marketing
- Purchasing
- Cash Handling
- Social Media Advertising
- Computer Software Programs
- Reservations Software Programs
- Appointment Scheduling Software Programs
References
References available upon request.
Timeline
CSR
VCA PetCare East
09.2024 - Current
Client Services Representative
Middletown Animal Hospital
02.2024 - 05.2024
Inspector
Wine Country to Coast Vacation Rentals
05.2022 - 11.2022
Operations & Property Manager
Nested
04.2021 - Current
Resident Innkeeper
Rio Nido Lodge
09.2017 - 04.2021
Front Desk
West Sonoma Inn & Spa
05.2016 - 01.2021
Associate of Science -
Santa Rosa Junior College
Hospitality Certificate -
Empire College
Associate of Science - RVT
Santa Rosa Junior College