Jennifer Bennett
Chillicothe,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated and dependable team player. Always willing to go above and beyond to help others as needed.
Overview
6
6
years of professional experience
Work History
Business Office Manager
Signature Healthcare Of Chillicothe
08.2021 - Current
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Engaged with customers to build business relationships.
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Updated patient records with accurate, current insurance policy information.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Worked with multiple departments to check proper billing information.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Assistant Business Office Manager
Signature Healthcare Of Fayette County
09.2020 - 08.2021
- Maintained vendor files and entered invoices into accounting software.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled assignments independently with good judgement and critical thinking skills.
Patient Access Representative
Adena Health System
01.2018 - 09.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Bachelor of Science - Health Service Administration
Ohio University- Chillicothe
Chillicothe, OH05.2017
Skills
- Credit and Collections
- Office Management Software
- Accounts Payable and Receivable
- Account Collections
- Spreadsheet and Database Creation
- Employee Timesheet Processing
- Office Administration
- Petty Cash Disbursement
- Customer Service Management
- Billing and Invoicing
- Workload Prioritization
- Financial Records and Processing
Timeline
Business Office Manager
Signature Healthcare Of Chillicothe
08.2021 - Current
Assistant Business Office Manager
Signature Healthcare Of Fayette County
09.2020 - 08.2021
Patient Access Representative
Adena Health System
01.2018 - 09.2020
Bachelor of Science - Health Service Administration
Ohio University- Chillicothe
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