JENNIFER BENTLEY
Chaplin,CT
Summary
Results-driven Healthcare Operations and Admissions Leader with 12 years of experience in skilled nursing, long-term care, and home health. Expert in coordinating care transitions, managing referrals, and fostering partnerships with patients, families, and medical professionals. Knowledgeable in Medicare, Medicaid, and regulatory compliance, ensuring efficient operations and maximizing occupancy.
Overview
1
1
Certification
39
39
years of professional experience
Work History
Director of Admissions and Marketing
Greentree Manor Nursing and Rehabilitation Center
Waterford, CT
07.2025 - 09.2026
- Developed and implemented targeted admissions strategies that increased facility visibility and supported occupancy goals.
- Develop marketing and community outreach initiatives that strengthen facility visibility, referral relationships, and occupancy efforts.
- Lead admissions and referral response for Medicaid and long-term care prospects, using AI Exacare to support timely client onboarding.
- Guide prospective residents and families through admissions, Medicaid eligibility, documentation, and move-in coordination.
- Maintained relationships with hospitals, physicians, and community organizations; analyzed admissions trends to improve marketing effectiveness.
- Oversaw daily operations of the admissions team to ensure a smooth workflow.
- Evaluated prospective residents' needs to recommend appropriate services.
- Facilitated communication between families and healthcare providers during admissions.
- Conducted market analysis to identify opportunities for increasing admissions volume.
- Implemented technology solutions designed to improve the efficiency of admissions operations.
Director of Discharge Planning
CareOne
Millbury, MA
12.2024 - 09.2025
- Assessed patient needs and built comprehensive discharge plans that supported safe transitions and continuity of care.
- Coordinated referrals to home health, skilled nursing, and community resources, ensuring accurate documentation and timely insurance verification.
- Educated patients and families on post-discharge care and Medicaid eligibility, advocating for appropriate placements to facilitate smooth transitions.
Scheduling Coordinator
The Overlook
Charlton, MA
11.2020 - 12.2024
- Scheduled RN, LPN, and CNA coverage for a 140-bed skilled nursing facility, supporting 24/7 staffing needs.
- Coordinated payroll inputs, time-off requests, agency billing approvals, onboarding, and clinical staff orientation to ensure smooth operational support.
- Utilized OnShift, Attendance on Demand, and Microsoft Office to maintain precise schedules and workforce records, enhancing scheduling accuracy.
Team Coordinator
Hartford HealthCare at Home / VNA East
Mansfield, CT
07.2013 - 11.2020
- Coordinated RN and LPN schedules, tracked productivity, and facilitated timely home care admissions.
- Acted as liaison for clinical and ancillary referrals, physicians, and internal teams while maintaining Medicare and insurance documentation.
- Managed medical supply and PPE inventory while leading Health and Safety and scheduling committee initiatives.
Billing Specialist
VNA East
Mansfield, CT
06.2012 - 07.2013
- Managed billing and collections for Medicare, Medicaid, private insurance, and private-pay, ensuring accurate audit trails and compliance.
- Verified services to support reimbursement, resolved patient billing questions, and processed workers' compensation and disability documentation.
- Processed patient billing statements and insurance claims efficiently.
- Reviewed and resolved billing discrepancies with attention to detail.
- Coordinated with healthcare providers to verify patient information.
Production Assistant
TRICAB, Inc.
Worcester, MA
01.2010 - 01.2012
- Assisted in coordinating daily production schedules and workflow management.
- Collaborated with team members to maintain a clean and organized workspace.
- Monitored inventory levels and reported shortages to ensure timely replenishment.
- Communicated with supervisors to address production challenges and improve efficiency.
- Documented production activities and maintained accurate records for compliance purposes.
- Ran errands as necessary for the production team.
- Maintained communication between production staff and crew members.
- Kept records of daily production activities.
- Performed general office duties such as answering phones, filing paperwork.
Dental and Medical Assistant
Generations Family Health Center
Willimantic, CT
01.2009 - 01.2010
- Managed patient scheduling and coordinated appointments efficiently.
- Maintained accurate medical records and updated patient information regularly.
- Collaborated with team members to improve workflow and enhance patient care.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Practice Manager
Franklin Internal Medicine
Willimantic, CT
09.2001 - 07.2009
- Managed daily operations for a single-physician practice, overseeing scheduling, patient service, billing, collections, benefits verification, payroll, financial reporting, and ensuring HIPAA compliance.
- Managed daily operations of a busy internal medicine practice.
- Oversaw scheduling and patient flow to enhance efficiency.
- Coordinated staff training programs to improve service quality.
Earlier experience
01.1988 - 01.2001
- Claims data entry, small-business ownership, customer service, administrative support, and licensed nail services
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Lyman Memorial High School
Lebanon, CTLincoln Culinary Institute
Hartford, CTCreative Crown Beauty School
Manchester, CTSkills
- Admissions management
- Transition planning
- Medicaid processes
- Relationship outreach
- Skilled nursing operations
- Staffing productivity
- AI Exacare
- OnShift
- Attendance on Demand
- McKesson Medical
- Microsoft Office
- CareTracker
- Verisys
- SLIMED
- Data-driven decision making
- Medicaid eligibility
- Admissions strategy
- Market analysis
- Client management
- Referral coordination
- Communication skills
- Team leadership
- Operational efficiency
- Data analysis
- Client advocacy
- Problem solving
- Marketing outreach
- Collaborative problem-solving
- Cross-functional teamwork
- Admissions management
- Technological proficiency
- Innovative solutions
- Interpersonal communication
- Teamwork and collaboration
- Conflict resolution
- Teamwork
- Brand management
- Interpersonal skills
- Effective communication
- Support systems
- Adaptability
- Multitasking capacity
- Planning and coordination
- Analytical skills
- Change implementation
- Continuous improvement
- Organizational skills
- Stakeholder engagement
- Multitasking
- Analytical thinking
- Time management
Personal Information
- Title: ADMISSIONS DISCHARGE PLANNING SENIOR CARE OPERATIONS
- Driving License: Driver's License
Certification
Driver's License; Nail Technician License; BLS; First Aid; ServSafe; ALICE certified
Timeline
Director of Admissions and Marketing
Greentree Manor Nursing and Rehabilitation Center
07.2025 - 09.2026
Director of Discharge Planning
CareOne
12.2024 - 09.2025
Scheduling Coordinator
The Overlook
11.2020 - 12.2024
Team Coordinator
Hartford HealthCare at Home / VNA East
07.2013 - 11.2020
Billing Specialist
VNA East
06.2012 - 07.2013
Production Assistant
TRICAB, Inc.
01.2010 - 01.2012
Dental and Medical Assistant
Generations Family Health Center
01.2009 - 01.2010
Practice Manager
Franklin Internal Medicine
09.2001 - 07.2009
Earlier experience
01.1988 - 01.2001
High School Diploma -
Lyman Memorial High School
Lincoln Culinary Institute
Creative Crown Beauty School