Jennifer Bermudez
Garland,TX
Summary
Dynamic professional with extensive experience in management and customer service. Proven track record in enhancing operational efficiency and driving sales growth. Exceptional organizational skills complemented by strong customer service abilities. Adept at financial management and fostering team development, ensuring high levels of client satisfaction and engagement.
Overview
18
18
years of professional experience
Work History
Server
Garland Cafe
Garland, TX
06.2025 - Current
- Provided excellent customer service, ensuring a welcoming dining experience.
- Accurately processed orders and managed transactions using point-of-sale system.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Demonstrated adaptability by effectively handling diverse customer requests and inquiries.
General Manager
Sonic
Plano, TX
01.2019 - 12.2024
- Directed daily operations to enhance efficiency and ensure optimal service delivery.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented strategic initiatives to improve customer satisfaction and drive sales growth.
- Mentored management team, fostering development and enhancing leadership capabilities across the organization.
Office Manager
Palm Trees Cleaning Service
Richardson, TX
09.2016 - 12.2018
- Directed daily office operations, ensuring efficient workflow and resource management.
- Managed scheduling and coordination of cleaning services, optimizing team deployment.
- Established communication protocols between clients and service teams, improving customer satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
General Manager
McDonald's
Rockwall, TX
08.2008 - 09.2016
- Directed daily operations to ensure efficient service delivery and customer satisfaction.
- Fostered a positive workplace culture through employee engagement initiatives and recognition programs.
- Oversaw financial management, including budgeting, forecasting, and cost control measures.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Education
High School Diploma -
Plano East High School
Plano, TXSkills
- Exceptional customer service
- Office management
- Data entry
- Organization
- POS system operation
- Bookkeeping
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Garland Cafe
06.2025 - Current
General Manager
Sonic
01.2019 - 12.2024
Office Manager
Palm Trees Cleaning Service
09.2016 - 12.2018
General Manager
McDonald's
08.2008 - 09.2016
High School Diploma -
Plano East High School