Jennifer Beschinski

• Greet guests at front desk and engage in pleasant conversations while managing check-in process.
• Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Schedule and coordinate service appointments.
• Answer multi-line phone system and transfer callers to appropriate staff member.
• Complete data entry and filing to keep records updated for easy retrieval.

● Greet customers at counter to fulfill requests and answer questions.

● Cultivate strong relationships with repeat customers, engaging in friendly conversation.

and memorizing drink orders to promote loyalty.

● Crafted special drink and cocktail menu items for seasonal offerings.

● Adhered to state laws regarding alcoholic beverage service.

● Strictly followed sanitation and food safety guidelines.

● Upsold menu items to customers, driving up per sale revenues and maximizing profits.

● Performed opening and closing duties, printing sales reports, setting up for incoming shift,

preparing cash drawers, and taking inventory.

Managed event coordination for larger parties and gatherings.

● Create social media content to increase engagement with customers.

● Cross-trained existing employees to maximize team agility and performance.

● Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

• Greet customers with a smile upon arrival and offer assistance.
• Maintain clean sales floor and organized store merchandise racks and displays to promote a visually appealing environment.
• Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
• Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
• Used POS system to help customers by processing sales and returns, and locate items.
• Answered questions about store policies and addressed customer concerns including how to use the store app and benefit from rewards programs.