Jennifer Birkeland
Aledo
Summary
Dynamic professional with a proven track record at Civitas Senior Living, excelling in leadership and training. Skilled in sales and communication, I foster team collaboration and drive performance improvements. My ability to develop strong client relationships has consistently enhanced customer satisfaction and loyalty, ensuring successful outcomes in competitive environments.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Civitas Senior Living
Aledo
03.2023 - 04.2025
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other departments to ensure smooth flow of operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
Daycare Owner/Operator
Self Employed Services
Aledo
01.2018 - 06.2022
- Ensured compliance with local regulations governing child care facilities.
- Trained, managed and motivated employees to promote professional skill development.
- Organized extracurricular activities such as field trips and special events for the children enrolled in the daycare facility.
- Completed day-to-day duties accurately and efficiently.
Sales Representative
Vitamix blenders
10.2013 - 12.2018
- Prepared and delivered appropriate presentations on products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and maintained relationships with key clients to ensure repeat business.
- Reviewed monthly performance against targets set by management team.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated pricing contracts with customers to maximize profits.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Science - Nursing
Weatherford College
Weatherford, TX01-2027
Skills
- Communication skills
- Strong sales skills
- Sales
- Organizational skills
- Strong demonstration skills
Timeline
Assistant Manager
Civitas Senior Living
03.2023 - 04.2025
Daycare Owner/Operator
Self Employed Services
01.2018 - 06.2022
Sales Representative
Vitamix blenders
10.2013 - 12.2018
Associate of Science - Nursing
Weatherford College