Jennifer Boersema
Lansing ,Michigan
Summary
Proven expert in scheduling at Sparrow Hospital, I consistently led with the highest MRI departmental stats, showcasing unparalleled organizational skills and adaptability. Developed key operational tools, enhancing efficiency and confidentiality compliance. Renowned for exceptional problem-solving abilities and customer service, I significantly improved patient satisfaction and operational workflows.
Professional with solid background in managing front-office operations in medical setting. Skilled in patient scheduling, administrative tasks, and maintaining confidentiality. Strong focus on team collaboration and flexible in adapting to changing needs. Reliable in ensuring efficient and smooth workflow, fostering welcoming environment for patients.
Overview
2025
2025
years of professional experience
Work History
Surgery Scheduler
Sparrow Eaton Hospital
05.2024 - 11.2024
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
- Coordinated surgical team schedules for seamless procedure planning and execution.
Medical Office Receptionist
Sparrow Hospital
05 2023 - 05 2024
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Managed multi-line phone system and pleasantly greeted patients.
MRI Scheduler
Sparrow Hospital
09 2001 - 05 2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
- Reduced scheduling errors by introducing rigorous verification processes before finalizing project timelines.
- I consistantly led the scheduling team holding the highest stats.
Education
High School Diploma -
Holt High School
05.1997
Skills
- I consistently held the highest Stats in the MRI department
- Created most of the forms and cheat sheets used in MRI
- I was asked for on a daily basis for me expertise and knowledge
- Efficient data entry specialist
- Multi phone system operations
- Exceptional receptionist skills
- Created most MRI departmental guideline forms
- Substantial knowledge of insurance/registration duties
Timeline
Surgery Scheduler
Sparrow Eaton Hospital
05.2024 - 11.2024
Medical Office Receptionist
Sparrow Hospital
05 2023 - 05 2024
MRI Scheduler
Sparrow Hospital
09 2001 - 05 2023
High School Diploma -
Holt High School
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