JENNIFER BOGGS

Dynamic, collaborative, and analytical problem-solver with 10+ years of proven and progressive success managing processing travel authorizations and vouchers for the Engineering Organization within NASA’s Kennedy Space Center. Equipped with a highly transferable skillset that includes sophisticated analysis, proactive issue resolution, research, team leadership, and a demonstrated commitment to quality and accuracy. Respected for building productive relationships within and across the center, driving continual process improvement and delivering consistently superior customer service. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Fedtraveler
• Concur Government Engine

• NASA Kennedy Space Center, Kennedy Space Center, FL, Business Specialist I (Aeyon LLC), 03/01/2023, 11/01/2023, Served as a subject matter expert overseeing and processing all travel orders, cancellations, vouchers, and authorizations for the 150 plus members of the Exploration Ground System directorate. Provided training to travelers in travel regulations and Federal Travel Regulations (FTR) compliance. Ensured accuracy, budget compliance and customer issue resolution. Entered, updated, and managed data within the Concur Government Engine (CGE). Received multiple Commercial Crew Program (CCP) recognition awards for significant contributions to the program.
• NASA Kennedy Space Center, Kennedy Space Center, FL, Program Analyst I (Apache Logistical JV), 10/01/2018, 03/01/2023, Served as a subject matter expert overseeing and processing all travel orders, cancellations, vouchers, and authorizations for the 630 members of the Engineering Organization. Provided training to travelers in Travel Regulations and compliance. Ensured accuracy, budget compliance and customer issue resolution in processing as many as 674 authorizations and 482 vouchers annually. Entered, updated, and managed data within the Concur Government Engine (CGE). Prepared monthly travel reports for NASA Engineering (NE) executive management. Volunteered and participated in the User Acceptance Testing (UAT) for the new travel management system. Awarded the Exceptional Administrative Achievement medal for my work with travel supporting Engineering. Managed the NE travel budget ensuring budget lines were kept within the allocated costs. Recognized with multiple contract performance awards for outstanding support to Kennedy Space Center customers.
• NASA Kennedy Space Center, Kennedy Space Center, FL, Account Clerk III (Apache Logistical JV), 08/01/2017, 10/01/2018, Served as a subject matter expert overseeing, and processing all travel orders, cancellations, vouchers, and authorizations for the 630 members of the Engineering Organization. Provided travel regulations training to a team of six Senior Executive Administrators. Provided training to travelers in travel regulations and FTR compliance. Ensured accuracy, budget compliance and customer issue resolution in processing as many as 674 authorizations and 482 vouchers annually. Entered, updated, and managed data within the CGE. Prepared weekly expense reports for executive management. Presented with both the NASA Certificate of Appreciation and the NASA Silver Dollar award for developing processes to support traveling NASA Engineers. Managed the NE travel budget ensuring budget lines were kept within the allocated costs. Recognized with multiple contract performance awards for outstanding support to Kennedy Space Center customers.
• NASA Kennedy Space Center, Kennedy Space Center, FL, Secretary III (Wichita Tribal Enterprises), 08/01/2012, 08/01/2015, Supported NASA Procurement (OP) with contract support as an Administrative Assistant. I was shown the life cycle of NASA contract awards from the beginning when the contracts were put up for bid to contract close outs. I took detailed notes during meetings so I could learn the Procurement process more in depth as well as the terminology used by OP. My support with OP let me work with Procurement officers in preparing a final closes out of an awarded contract. I transitioned to NASA Engineering organization where I supported Engineers with travel orders in the Fedtraveler system, processed expense reports, managed recording and editing meeting minutes and coordinating multiple conference room schedules. Expanded coverage to include the NE design as well as managed the NE Travel Budget Manager in tracking costs and assisting Engineers with Bankcard paperwork processing. Recognized with multiple contract performance awards for outstanding support to Kennedy Space Center customers.
• NASA Kennedy Space Center, Kennedy Space Center, FL, Secretary I (Rede Critique), 02/01/2007, 08/01/2008, Supported Human Resources (HR) with the hardcopy office personnel files (OPF) at Kennedy Space Center. Interacted daily with NASA civil servants when they needed their OPFs pulled for review or when HR requested the files for a civil servant. Duties included filing the Notice of Personnel Action Form (SF-50’s) and other NASA documents in the correct NASA employees’ folder. Managed the collection and organization of the OPFs to be shipped for electronic scanning.

Professional and personal references available upon request.

Customer Service Training with the NE-T6 Branch – NASA

• NASA Exceptional Administrative Medal
• NASA Certificate of Appreciation
• NASA Silver Dollar Award
• Multiple NASA Awards for Commercial Crew Support