Jennifer Boughton
Royal Oak,MI
Summary
Pharmacy Technician with 20+ years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
19
19
years of professional experience
Work History
Certified Pharmacy Technician
Royals Pharmacy
Ferndale, MI
09.2019 - 12.2021
- Call patients to set up delivery
- Answer incoming calls and address them accordingly
- Prepare blister packs when requested/needed
- Cashier
- Order "just in time" medications
- Process prescriptions
- Bill insurance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Agent
CARING TRANSITIONS
Royal Oak, MI
04.2019 - 09.2019
- Relocation of senior citizens
- Pack up contents of home/apartment/condo, move and unpack clients belongings into their new homes, whether it be another house, assisted or independent living communities
- Making sure that everything is in its place as they would like it
- Estate Sales, downsizing, on-line auctions
- Clean-out.
Customer Service Representative
A-Line Staffing, CVS
Utica, MI
10.2017 - 03.2018
- Answering phones, processing prescriptions, scheduling delivery of medications
- Taking verbal prescriptions over the phone
- Processing refills
- Enrolling patients into the mail order program
- Billing insurances
- Returns
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Certified Pharmacy Technician
Omnicare Pharmacy/CVS
Livonia, MI
01.2017 - 01.2017
- Unpacking returned medication from nursing homes/adult communities
- Repackaging useable medications into blister packs and putting back to stock
- Checking for outdated medication and remove from stock.
Certified Pharmacy Technician
University of Michgan
Ann Arbor, MI
02.1999 - 02.2015
- Answer phones, collect patient demographics, bill insurance, prior authorization, process prescriptions, inventory, take verbal prescriptions over the phone and in person from clinics, doctors, nurses and other pharmacies
- Train new staff and students worked in Main Pharmacy, Cancer Center Pharmacy, and Specialty Pharmacy.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
Education
ABC Certified Dog Trainer -
Animal Behavior College
On-line09.2019
High -
South Lyon High School
06.1988
Skills
- Patient confidentiality
- Team collaboration
- Answering customer questions
- Operations support
Additional Information
- Authorized to work in the US for any employer
Timeline
Certified Pharmacy Technician
Royals Pharmacy
09.2019 - 12.2021
Agent
CARING TRANSITIONS
04.2019 - 09.2019
Customer Service Representative
A-Line Staffing, CVS
10.2017 - 03.2018
Certified Pharmacy Technician
Omnicare Pharmacy/CVS
01.2017 - 01.2017
Certified Pharmacy Technician
University of Michgan
02.1999 - 02.2015
ABC Certified Dog Trainer -
Animal Behavior College
High -
South Lyon High School
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