Jennifer Bourque
Deland,Florida
Summary
Highly successful and proven pharmaceutical sales leader with over 28 years of experience in sales, medical social work, marketing, and clinical expertise in healthcare. Recognized as a 5-time COE winner and inductee into the Novo Nordisk Hall of Fame in 2022. Demonstrated excellent analytical, communication, coaching, and negotiation skills throughout a 21-year tenure with Novo Nordisk. Consistently exceeded sales goals for established products and blockbuster launches in institutional and clinic settings. Known for developing sales representatives into positions of greater responsibility.
Overview
2025
2025
years of professional experience
Work History
Executive Rare Blood Institutional Account Manager
Novo Nordisk
09.2024 - Current
- Managed a diverse portfolio of products and accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating business growth.
- Streamlined internal processes for better efficiency in account management tasks.
- Assisted in the development of training materials.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to our product.
Senior Rare Blood Institutional Account Manager
NOVO NORDISK, Inc.
05.2020 - 09.2024
- Responsible for promoting company rare blood portfolio (NoVo Seven RT, Novo Eight, Espercot, Rebynin) in IDNs, ACOs, academic hospitals, HTCs, SDs, SPs, and to hospital based key specialists, Hem/Onc, Emergency Medicine, Pediatrics.
Senior Health System Diabetes Care Specialist-Fl Hospital (Adventist Health)/Orlando Health
NOVO NORDISK, Inc.
10.2016 - 05.2020
- Health Systems Diabetes Care Specialist for the largest ACOs in the nation
- Consistently achieved all sales goals resulting in top finishes year end and year out.
Senior Institutional Diabetes Care Specialist
NOVO NORDISK, Inc.
11.2012 - 10.2016
- Proven leader promoting NNPI analog products to targeted key endocrinologists, LTC pharmacies and hospitals in various territories.
Institutional Diabetes Care Specialist II
NOVO NORDISK, Inc.
- 11.2012
- Proven leader promoting NNI analog products to targeted key endocrinologists, LTC pharmacies and hospitals in Orlando North/Daytona and Jacksonville/Gainesville territories.
Senior Diabetes Care Specialist
NOVO NORDISK, Inc.
05.2003 - 09.2007
- Proven leader promoting NNPI products to targeted key endocrinologists, hospital, and primary care physicians in various Orlando areas.
Pharmaceutical Sales Specialist
ASTRAZENECA
09.2001 - 05.2003
- Responsibilities included promoting gastrointestinal and cardiovascular products to physicians, hospitals, and pharmacists.
Marketing/Clinical Evaluation Manager
Mariner Health Care
01.1998 - 09.2001
- Provided strategic and clinical advice to staff after screening potential patients from hospitals, and physician offices.
Medical Social Worker/Case Manager
AdventHealth Hospital
01.1996 - 01.1998
- Assisted physicians, patients, family, and healthcare teams in the discharge planning process from hospital.
- Led community wide initiatives to improve quality of care.
Education
MBA-Health Care Administration -
Columbia Southern University
12.2017
Bachelor of Science-Pre. Medicine -
Stetson University
05.1996
Skills
- Strong Communication Skills
- Training and Mentoring Abilities
- Networking and relationship building
- Public speaking abilities
- Team collaboration abilities
Accomplishments
- Product Marketing - Created and implemented product core visual aid with Marketing Director to meet both internal and external customer needs with it being voted number one most used and valuable piece by field for three consecutive years.
- Training - Designed and executed new sales strategy for health systems and rolled out training program for company sales team, increasing positive productivity and market knowledge with peers and leadership.
- Business Strategy and Development: - Developed plan and win back strategy with key National GPO and Health System customers which resulted in saving the largest health system in the nation from switching exclusively to the competitor product.
- Documented and resolved customer concerns with manufacturing issues which led to positive growth and trusted leader position.
Awards
- Apis #1 National Ranked for 2018, 2019 and 2021
- 5-Time COE Winner (National 2022, 2021, 2019, 2018, & 2006) in two separate business units at NNI.
- Drive 2024 Management Training Program
- Executive Leadership Development Program 2023
- Annual Darwin Innovation Award 2023-peer nominated.
- Executive Council to Area Director of Health Systems 2019 & 2020
Timeline
Executive Rare Blood Institutional Account Manager
Novo Nordisk
09.2024 - Current
Senior Rare Blood Institutional Account Manager
NOVO NORDISK, Inc.
05.2020 - 09.2024
Senior Health System Diabetes Care Specialist-Fl Hospital (Adventist Health)/Orlando Health
NOVO NORDISK, Inc.
10.2016 - 05.2020
Senior Institutional Diabetes Care Specialist
NOVO NORDISK, Inc.
11.2012 - 10.2016
Senior Diabetes Care Specialist
NOVO NORDISK, Inc.
05.2003 - 09.2007
Pharmaceutical Sales Specialist
ASTRAZENECA
09.2001 - 05.2003
Marketing/Clinical Evaluation Manager
Mariner Health Care
01.1998 - 09.2001
Medical Social Worker/Case Manager
AdventHealth Hospital
01.1996 - 01.1998
MBA-Health Care Administration -
Columbia Southern University
Bachelor of Science-Pre. Medicine -
Stetson University
Institutional Diabetes Care Specialist II
NOVO NORDISK, Inc.
- 11.2012