Jennifer Boutin
Clifton Park,NY
Summary
Dynamic Branch Manager with a proven track record at NBT Bank, excelling in customer relationships and branch operations management. Recognized for cultivating employee growth and enhancing service quality through strategic training initiatives. Adept at driving performance and optimizing workflows, ensuring high levels of client satisfaction and operational efficiency.
Overview
30
30
years of professional experience
Work History
Branch Manager III , AVP
NBT Bank
06.2010 - Current
- Led a team of 5 to support high net worth clients and businesses with financial management and lending needs. Collaborated with clients to address financial requirements effectively. Recognized as a top performer at NBT Bank.
- Cultivated employee growth and advancement through targeted development initiatives.
Assistant Branch Sales Manager
HSBC Bank
08.1995 - 06.2010
- Formulated and implemented branch sales strategies aimed at enhancing customer engagement and satisfaction.
- Designed and implemented comprehensive training programs to ensure adherence to banking regulations and enhance service quality.
- Assessed customer insights to drive improvements in service delivery and optimize product range.
- Facilitated daily operations to enhance scheduling and improve workflow efficiency for branch team members.
- Facilitated dialogue between management and staff to promote clarity on objectives and performance expectations.
- Conducted regular team meetings aimed at sharing best practices and driving motivation among team members.
- Set and communicated performance goals for sales team to enhance productivity, regularly assessing progress and offering actionable feedback.
Education
No Degree - English
SUNY College At New Paltz
New Paltz, NYSkills
Branch operations management
Timeline
Branch Manager III , AVP
NBT Bank
06.2010 - Current
Assistant Branch Sales Manager
HSBC Bank
08.1995 - 06.2010
No Degree - English
SUNY College At New Paltz