Jennifer Bowen
Colorado Springs,CO
Summary
Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Director
Gentiva Hospice
Pueblo, CO
03.2025 - Current
- Developed and implemented comprehensive training programs for clinical staff, improving service delivery standards.
- Led strategic initiatives to enhance patient care and operational efficiency across multiple hospice locations.
- Analyzed performance metrics to identify areas for improvement, driving quality enhancements in patient services.
- Managed budgeting processes and resource allocation, ensuring financial sustainability while maintaining high-quality care standards.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
Director of Clinical Services
Optimal Hospice
Denver, CO
12.2023 - 03.2025
- Directed multidisciplinary teams to ensure compliance with regulatory standards and best practices in hospice care.
- Implemented quality improvement initiatives leading to increased patient satisfaction and streamlined operations.
- Mentored clinical staff, fostering professional growth and enhancing team performance through targeted training programs.
- Analyzed patient outcomes data to identify trends, driving evidence-based improvements in care processes.
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services.
Director of Clinical Services
Compasses Hospice
Colorado Springs, CO
01.2021 - 12.2023
- Oversaw the daily operations of the department ensuring efficient workflow processes were followed.
- Created and maintained a positive work environment to promote staff development, collaboration, and optimal patient care outcomes.
- Served as a role model for professional behavior within the organization by providing guidance to staff members when needed.
- Facilitated interdisciplinary team meetings to review patient care plans and discuss new initiatives or changes in practice protocols.
- Analyzed data related to key indicators such as length of stay, readmission rates, in order to develop quality improvement plans.
- Provided direct supervision of clinical staff including hiring, training, performance evaluations, disciplinary actions, and career counseling.
- Conducted regular audits of medical records for accuracy and completeness according to established standards.
- Implemented strategies designed to reduce risk management issues related to clinical practices.
- Prepared detailed reports summarizing monthly departmental activities for senior leadership review.
- Assisted with strategic planning efforts focused on improving operational efficiencies throughout the organization.
- Evaluated patient satisfaction surveys results to identify areas needing improvement or corrective action.
- Developed and implemented clinical policies and procedures in accordance with regulatory requirements.
Assistant Director of Nursing
The Center at Cordera
Colorado Springs, CO
06.2020 - 01.2021
- Led nursing staff to ensure compliance with healthcare regulations and quality standards.
- Developed and implemented patient care protocols to enhance operational efficiency.
- Mentored nursing team, fostering professional development and improving patient outcomes.
- Managed scheduling and staffing to meet fluctuating patient needs while maintaining high-quality care.
- Conducted performance evaluations, providing constructive feedback to enhance team effectiveness.
- Analyzed clinical data to identify trends and drive continuous improvement in nursing practices.
- Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
Phlebotomy Team Lead
Parkview Medical Center
Pueblo, CO
06.2016 - 06.2020
- Supervised phlebotomy team to ensure adherence to safety protocols and quality standards.
- Trained new staff on best practices for blood collection and patient interaction.
- Implemented workflow improvements, enhancing efficiency in sample processing and turnaround times.
- Conducted regular performance evaluations, providing feedback to foster professional development among team members.
- Developed training materials to standardize procedures across the phlebotomy department.
- Monitored inventory levels of supplies, coordinating with vendors for timely replenishment of materials.
- Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
Education
Bachelor of Nursing - Nursing
Capella University
Minneapolis, MN, US12-2020
Associates - Nursing
Otero Junior College
La Junta, CO05-2020
Skills
- Project management
- Program management
- Strategic planning
- Community engagement
- Leadership development
- Compliance and regulations
- Quality control
- Case management
- Team leadership, training, and development
- MIssion and vision
- Budgeting and financial management
Accomplishments
- Revamped the training for internal stakeholders and launched new programs that led to an 43% increase in overall job performance.
- Documented and resolved census problems which led to 60% increase in patients in 8 months.
Certification
BLS/CPR Certification
Languages
English
Native or Bilingual
Timeline
Executive Director
Gentiva Hospice
03.2025 - Current
Director of Clinical Services
Optimal Hospice
12.2023 - 03.2025
Director of Clinical Services
Compasses Hospice
01.2021 - 12.2023
Assistant Director of Nursing
The Center at Cordera
06.2020 - 01.2021
Phlebotomy Team Lead
Parkview Medical Center
06.2016 - 06.2020
Associates - Nursing
Otero Junior College
Bachelor of Nursing - Nursing
Capella University