Jennifer Bowling
Scottsdale,AZ
Summary
Talented, driven, and passionate with demonstrated record of success in marketing and business development. Successful at all stages of initiatives, building positive relationships and promoting products with innovative and forward-thinking approaches. Well-versed in the medical/health field, market trends, and capitalizing on opportunities. In addition, well educated in the medical cosmetic field through experience in a medical spa setting.
Overview
12
12
years of professional experience
Work History
Patient Access Coordinator
Banner Baywood Medical Center
Mesa, AZ
10.2023 - 03.2024
- Oversee the registration, scheduling, and admissions processes to ensure efficiency and patient satisfaction.
- Implement and enforce policies and procedures that ensure the privacy and security of patient information in compliance with HIPAA regulations.
- Manage patient access staff, including hiring, training, evaluating performance, and addressing disciplinary issues.
- Analyze patient flow and access data to identify bottlenecks or inefficiencies, and develop strategies to improve patient throughput.
- Coordinate with clinical departments and external partners to ensure seamless patient transitions and referrals.
- Facilitate patient grievance resolution processes to address concerns related to access, registration, or scheduling.
Patient Access Specialist
Jones Regional Medical Center
Anamosa, IA
02.2022 - 10.2023
- Shows high level of empathy and development of relationships with patients and team members.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Responded to patient concerns and inquiries professionally and efficiently.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
Medical and Cosmetic Spa Trainee
Corridor Aesthetics Surgery and Vein Center
Coralville, IA
04.2022 - 09.2023
- Listened to customer needs to identify the recommendation of best products and services.
- Identified customer needs by asking questions an dlearning best solutions.
- Capitalized on persona development and education through hands on and educational training by Nurse Practitioners.
- Recognized risks as well as benefits to properly handle situations.
Contemporary Brand Specialist/Sales
Dillard's Department Store
Davenport, IA
07.2016 - 10.2019
- Handled meetings/e-mails to potential customers and networking events.
- Creation and planned strategic brand-building events for Dillard's exclusive luxury brand "Antonio Melani" to drive sales and expand product portfolio across contemporary brand market.
- Set up department and merchandise coordination to highlight current trends and promote brand awareness.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Developed brand identity with distinctive graphic style and tone for company communications.
- Drove brand development, maintenance and optimization while working closely with sales workforce to effectively align products with consumer demands.
- Provided excellent customer service to all customers.
- Analyzed market trends, customer requirements and competitive strategy to identify opportunities for increasing customer and business value.
OFFICE COORDINATOR & MARKETING COORDINATOR
RSM-US Accounting Firm
Dubuque, IA
01.2015 - 01.2016
- Input accurate account data to efficiently update company database and maintain detailed records.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Collaborated closely with firm Partners to effectively smooth and improve office operations.
- Supported internal team members with technical knowledge, operational support and exemplary customer service.
EXECUTIVE SALES REP & MARKETING
DAMA Tequila
Los Angeles, CA
10.2011 - 05.2014
- Showed and practiced exceptional networking skills at exclusive events
- Assisted and edited business plan and editorial/illustrative work with marketing and promotional pieces
- Promoted brand and networked at VIP events and was responsible for handling ‘exclusive’ clients.
- Spoke on behalf of the brand and did media interviews discussing brand and the vision behind it.
- Handled e-mails responding to inquiries on events and collaboration between brands for events.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and sales goals.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
Associates of Art & Advanced Designate in Business Management (B.A.) - Merchandise Marketing & Business
Fashion Institute of Design And Merchandising
Los Angeles, CA12.2013
Associate of Science - Nursing
Purdue Global
Cedar Rapids, IA I Sept. 2021 - Jan. 2023Skills
- Excellent decision making skills
- Highly functional in high stress work environment
- Exceptional multi-tasking skills
- Highly organized
- Superior clerical aptitude and experienced
- Networking
- Strategic in Marketing
- Building & Maintaining Client Relationships
- Sales Presentations
- Competitor Knowledge and Analysis
- Goal oriented
- Computer and technology savvy
- Experience in Medical and Cosmetic Field
- Exceptional problem solving skills
- High level of customer service
- Extraordinary verbal and written communication skills
- Driven to learn and meet goals
- Microsoft Office (Excel, Word, Powerpoint)
- Time management and organization
- Design and coordination
References
Julie Peters - Nurse Practitioner
Corridor Aesthetics
319-400-3052
Julia Theisen
Owner Body and Soul Salon & Spa
563-581-8888
Andrea Hunter
Department Supervisor at Jones Regional Medical Center - Unity Point, Anamosa IA
319-480-2463
Additional Information
- Fundraising and networking for Organ Donation Benefit and Organization 2 years in a row.
- Team Lead and Fundraiser for Juvenile Diabetes Research Foundation 3 years in row, exceeding goal each year.
- Develop and Maintain relationships and event coordination for the Juvenile Diabetes One Walk Research Foundation GALA
- Volunteer/Educator and Advocate for Organ Donation (IA Donor Network)
Timeline
Patient Access Coordinator
Banner Baywood Medical Center
10.2023 - 03.2024
Medical and Cosmetic Spa Trainee
Corridor Aesthetics Surgery and Vein Center
04.2022 - 09.2023
Patient Access Specialist
Jones Regional Medical Center
02.2022 - 10.2023
Contemporary Brand Specialist/Sales
Dillard's Department Store
07.2016 - 10.2019
OFFICE COORDINATOR & MARKETING COORDINATOR
RSM-US Accounting Firm
01.2015 - 01.2016
EXECUTIVE SALES REP & MARKETING
DAMA Tequila
10.2011 - 05.2014
Associates of Art & Advanced Designate in Business Management (B.A.) - Merchandise Marketing & Business
Fashion Institute of Design And Merchandising
Associate of Science - Nursing
Purdue Global