Jennifer Boyd
Empire Workforce Solutions
Modesto,CA
24
years of professional experience
Dedicated professional with strong customer service and administrative skills. Known for enhancing client satisfaction through effective communication and organized logistics coordination.
Work History
Office Assistant
4 Months- Provided exceptional customer service through timely response to inquiries and requests.
- Coordinated daily office operations, ensuring efficient workflow and task completion.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
Logistics Coordinator
1 Year- Managed inventory levels using specialized logistics software to ensure accurate stock management.
- Coordinated logistics operations to optimize supply chain efficiency and reduce delivery times.
- Developed shipping schedules and tracked orders to enhance on-time delivery performance.
- Collaborated with vendors and transportation providers to negotiate rates and improve service quality.
- Resolved shipment discrepancies by investigating issues and coordinating corrective actions with teams.
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Dispatcher Office Assistant
1 Year 9 Months- Coordinated daily dispatch operations to ensure timely collection and delivery of recycling materials.
- Assisted in scheduling drivers and optimizing routes for efficient transportation logistics.
- Managed incoming calls and emails, providing accurate information to clients regarding services offered.
- Maintained records of shipments and inventory levels using logistics management software.
- Collaborated with team members to enhance communication between dispatch and field staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 8 fleet vehicles.
- Completed daily logs for management review.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
Administrative Assistant/Dispatcher
2 Years 1 Month- Streamlined office procedures to enhance workflow efficiency and improve overall productivity.
- Managed incoming communications, effectively directing inquiries to appropriate departments.
- Developed and maintained organized filing systems, improving accessibility of critical documents.
- Assisted in preparation of reports and presentations, ensuring accuracy and timely delivery.
- Trained new administrative staff on company policies and software applications to ensure smooth onboarding.
- Oversaw inventory management for office supplies, maintaining adequate stock levels while minimizing costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
Customer Service/Office Coordinator
1 Year 4 Months- Facilitated vendor relationships, negotiating contracts that reduced costs while maintaining quality service delivery.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
Customer Service Representative
2 Years- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Resolved customer inquiries efficiently, providing accurate information on roofing and solar services.
- Collaborated with installation teams to schedule appointments and ensure timely service delivery.
- Maintained detailed records of customer interactions using CRM systems for improved follow-up processes.
- Trained new staff on company policies and customer service best practices to ensure consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Inside Sales Coordinator
10 Years 5 Months- Developed and maintained relationships with key accounts, ensuring client satisfaction and retention.
- Implemented CRM tools to track sales activities and improve lead management efficiency.
- Coordinated communication between sales teams and clients to streamline order processing.
- Managed customer inquiries and provided product information to enhance service quality.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Coordinated with the warehouse department to pull products for customers.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Used CRM software to maintain detailed contact logs and account records.
- Initiated sales calls to existing customers to replenish inventories.
Education
High School Diploma
Skills
Administrative support
Customer service
Customer relationship management (CRM)
Appointment scheduling
Record keeping
File organization
Report generation
Data analysis
Time management
Prioritizing work
Verbal communication
Positive attitude
Timeline
Office Assistant
Empire Workforce Solutions
04.2026 - 08.2026Read More
Logistics Coordinator
Global Distributing
07.2023 - 07.2024Read More
Dispatcher Office Assistant
American Recycling Center
06.2021 - 03.2023Read More
Administrative Assistant/Dispatcher
Ken's Beverage Inc.
05.2019 - 06.2021Read More
Customer Service/Office Coordinator
Preferred Window Products
12.2017 - 04.2019Read More
Customer Service Representative
PetersenDean Roofing and Solar
05.2015 - 05.2017Read More
Inside Sales Coordinator
TricorBraun WinePak
01.2003 - 06.2013Read More
Rolling Meadows High School
High School Diploma
Read More