Jennifer Bratkowski
Greenfield,WI
Summary
Talented Surgical Scheduler with advanced knowledge of surgical procedures, scheduling protocols and medical terminology. Correctly codes procedures, provides accurate updates and efficiently prioritizes and completes high-volume workloads.
Systematic Surgical Scheduler with 29 years of experience in field. Knowledgeable about insurance authorization, operating room preparations and billing procedures. Looking for a new professional challenge with a growing team.
Enjoys interacting with patients, and providing compassionate specialized care to each and every patient.
Works well with others and always strives to build strong working relationships with doctors and co-workers.
Overview
31
31
years of professional experience
Work History
Surgical Scheduler
Aurora St. Luke's Medical Center
Milwaukee, WI
01.2015 - Current
- Coding correct procedures for physician and billing purposes.
- Reaches out to hospital or surgery center to reserve time in operating room for surgery.
- Reaches out to patients to confirm arrival times for surgeries and to discuss preparation for surgery that is required i.e. Pre-Op testing and to discuss any clearance needed and answer any pre surgery questions. Coordinates pre-op testing and clearances needed.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Communicates with insurance authorization team to obtain authorizations for upcoming surgeries.
- Communicates with nursing staff to place any pre-op and pre-admission orders needed.
- Communicates with outside surgical representatives to be present for certain surgeries . Coordinate specialized equipment to be present for surgery.
- Responsible for managing physicians calendar, meetings and time off.
Surgical Scheduler
Milwaukee Urology Specialists
Wauwatosa, WI
02.2013 - 12.2015
- Coded correct procedures for physician and billing purposes.
- Reached out to patients to confirm arrival times and convey procedures.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Coordinated with facilities to set up surgeries for Urology Surgeons
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Surgical Scheduler
Clinic Of Urology Sc
Milwaukee, WI
03.1993 - 01.2013
- Coded correct procedures for physician and billing purposes.
- Reached out to patients to confirm arrival times and convey procedures.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
Education
Some College (No Degree) - Radiology
MATC
Milwaukee, WISkills
- Electronic Health Records Systems
- Medical Report Preparation
- Surgery Preparation
- Equipment Troubleshooting and Maintenance
- Advising Patents
- Patient History Documentation
- Computer Proficiency
- Data Entry Software
- Customer Service skills, Strong focus
Timeline
Surgical Scheduler
Aurora St. Luke's Medical Center
01.2015 - Current
Surgical Scheduler
Milwaukee Urology Specialists
02.2013 - 12.2015
Surgical Scheduler
Clinic Of Urology Sc
03.1993 - 01.2013
Some College (No Degree) - Radiology
MATC
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