Jennifer Brecken
Marlborough,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Bar Manager
Loyal Order Of The Moose Lodge 2542
2017.04 - Current
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards, and onboarding process.
- Coordinated with catering staff to deliver food services for special events and functions.
Restaurant Manager/Restaurant Owner
Sergio's Restaurant & Bar
2001.12 - 2017.03
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Certificate - Commercial Art
Butera School of Art
Boston, MASkills
- Foodservice management
- Event Coordination
- Health codes compliance
- Staff Training
- Cost Control
- Performance monitoring
- Bar Management
- Budget Development
- Guest Interaction
Timeline
Bar Manager
Loyal Order Of The Moose Lodge 2542
2017.04 - Current
Restaurant Manager/Restaurant Owner
Sergio's Restaurant & Bar
2001.12 - 2017.03
Certificate - Commercial Art
Butera School of Art
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