Jennifer Brodeur
East Hartford,CT
Summary
Hardworking and motivated professional with several years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Managing Partner / General Manager
Chili's Bar and Grill
Cromwell, Connecticut
06.2025 - Current
- Led hiring, onboarding, and training for front-of-house and kitchen team members.
- Scheduled staff shifts to support labor planning and guest coverage.
- Monitored food safety, sanitation, and cleanliness across dining and kitchen areas.
- Coordinated inventory checks, supply orders, and product receiving with vendors.
- Managed Chili's Bar and Grill restaurant operations and daily service flow.
- Reviewed sales reports, labor controls, and daily restaurant performance.
- Coached team members on service standards, hospitality, and brand expectations.
- Resolved guest concerns and supported smooth service during peak dining periods.
Manager
Chilis's Bar and Grill
Cromwell, Connecticut
11.2022 - 06.2025
- Managed Chili's Bar and Grill restaurant operations and daily service flow.
- Led hiring, onboarding, and training for front-of-house and kitchen team members.
- Scheduled staff shifts to support labor planning and guest coverage.
Office Supervisor
Colt Express LLC
Windsor Locks, Connecticut
12.2020 - 11.2022
- Managed customer service calls and resolved delivery questions
- Resolved customer complaints regarding products or services offered by the company.
- Scheduled dispatch tasks and coordinated daily driver communication
- Processed invoices from vendors in a timely manner to avoid late payment penalties.
- Reviewed invoices, billing records, and shipping documents
Front Desk Receptionist
Center Springs Physical Therapy
West Hartford, Connecticut
01.2020 - 08.2020
- Greeted patients and managed front desk intake in busy medical office.
- Scheduled appointments and coordinated provider calendars using practice management software.
- Answered multi-line phones and routed patient questions to proper staff.
- Verified insurance coverage and collected copayments during patient check-in.
- Checked patients in and out for appointments and collected co-payments.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
Manager
Chili's Bar and Grill
Manchester, Connecticut
03.2016 - 05.2019
- Directed daily restaurant operations for Chili's dining room, bar, and kitchen
- Managed guest satisfaction and resolved service issues with calm, professional communication
- Oversaw labor scheduling and staffing to support peak Chili's traffic periods
Office Supervisor
Colt Express LLC
Manchester
02.2003 - 10.2016
- Supervised office workflows for Colt Express LLC transportation operations.
- Coordinated dispatch paperwork and shipping records across daily routes.
- Trained clerical staff on filing, scheduling, and customer calls.
- Reviewed invoices, delivery documents, and freight paperwork for accuracy.
- Managed phone inquiries from drivers, clients, and warehouse teams.
Server/Bartender
Chilis's Bar and Grill
Glastonbury, Connecticut
06.2015 - 03.2016
- Mixed cocktails and poured drinks following Chili's Bar and Grill beverage standards.
- Served guests with prompt table service in Chili's Bar and Grill dining room.
- Processed food and drink orders using POS systems.
- Maintained clean tables, bar stations, and service areas throughout shifts.
- Suggested menu items and beverages based on guest preferences.
- Followed alcohol safety procedures and verified guest age before serving drinks.
- Effectively multitasked within fast-paced environment.
Education
Certified Nurse Aide - Certified Nurse Aide
American Red Cross
06.2016 - 08.2016
GED
East Hartford, CTSkills
- Restaurant operations
- Labor scheduling
- Food safety compliance
- Inventory control
- Sales reporting
- Guest service
- Staff training
- Cash handling
- POS systems
- Dispatch coordination
- Invoice processing
- Microsoft Excel
- Microsoft Office Suite
- Insurance verification
- Appointment scheduling
- Patient intake
- Patient registration
- Co-payment collection
- Attention to detail
- Time management
- Effective communication
- Clear communication
- Conflict resolution
- Problem solving
- Decision making
- Typing and filing
- Co-payment collection
- Microsoft Office Suite
Certification
- Servesafe Certified
- Servesafe Proctor
Timeline
Managing Partner / General Manager
Chili's Bar and Grill
06.2025 - Current
Manager
Chilis's Bar and Grill
11.2022 - 06.2025
Office Supervisor
Colt Express LLC
12.2020 - 11.2022
Front Desk Receptionist
Center Springs Physical Therapy
01.2020 - 08.2020
Certified Nurse Aide - Certified Nurse Aide
American Red Cross
06.2016 - 08.2016
Manager
Chili's Bar and Grill
03.2016 - 05.2019
Server/Bartender
Chilis's Bar and Grill
06.2015 - 03.2016
Office Supervisor
Colt Express LLC
02.2003 - 10.2016
GED