Summary
Overview
Work History
Certification
References
Timeline
Generic

Tobias Fulton

Dallas,TX

Summary

Dynamic and results-oriented Managing Partner/General Manager with over 30 years of expertise in the automotive industry, adept at transforming dealership operations, driving sales growth, and elevating customer satisfaction. Demonstrated success in optimizing dealership performance and profitability through strategic planning, team leadership, and a customer-first approach. Recognized for building and leading high-performing teams across Texas, consistently achieving and exceeding revenue targets and operational goals.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Managing Partner / General Manager

Cowboy Toyota
Dallas, TX
06.2006 - 10.2024
  • Set new benchmarks by achieving store and district records in market share, inventory turnover, and profit, driving sustained growth, and positioning the dealership as a top performer in the region.
  • Implemented innovative marketing strategies to increase firm visibility and market share.
  • Supervised recruitment, training, and development of staff to build a high-performing team.
  • Championed customer service excellence, driving initiatives to enhance client satisfaction and retention.
  • Analyzed performance metrics and financial data to inform decision-making and strategic adjustments.
  • Monitored competitive landscape, adapting strategies to maintain competitive edge and market leadership.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

General Sales Manager / New & Used Director

Sterling McCall Toyota
Houston, TX
02.1996 - 05.2006
  • Led the dealership to become the #1 volume Toyota dealer in the Gulf States Toyota Region from 2003 to 2006, and ranked among the top 10 volume Toyota dealers nationwide.
  • Consistently achieved record-breaking net profits through strategic sales management and operational efficiency.
  • Transformed Customer Satisfaction Index (CSI) performance, elevating the store from the bottom 10% to the top 10%.
  • Monitored customer satisfaction levels and took corrective action when needed.
  • Collaborated with marketing team to develop promotional campaigns.
  • Managed a staff of 50 sales representatives, providing guidance and support as needed.
  • Implemented effective incentive programs for sales reps to boost productivity levels.
  • Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
  • Identified weaknesses and implemented sales and business practices training to improve performance.
  • Resolved customer complaints regarding sales and service.
  • Built sales forecasts and schedules to reflect desired productivity targets.

F & I Manager / New & Used Sales

Cavender Toyota
San Antonio, TX
10.1992 - 01.1996
  • Reviewed contracts before signing them on behalf of the organization.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Supervised finance and insurance activities, ensuring compliance with company policies and high-quality customer service.
  • Generated new and repeat business through dedicated customer service and a thorough understanding of the automotive market.

Certification

  • ACCELERATE Leadership Development Program
  • Red McCombs School of Business Automobile Training

References

  • Steven Cavender
    President, Cavender Auto Group | Cavender Toyota
    Cell: 210-410-0075
  • Ron Schwartz
    Dealer, Cowboy Toyota | Former GM, Sterling McCall Toyota
    Cell: 214-662-2949
  • Bob Cannon
    Dealer, Cowboy Toyota | Former GM, Sterling McCall Toyota
    Cell: 214-662-3243
  • Kevin Whalen
    Former Dealer, Sterling McCall Toyota
    Cell: 713-816-2333

Timeline

Managing Partner / General Manager

Cowboy Toyota
06.2006 - 10.2024

General Sales Manager / New & Used Director

Sterling McCall Toyota
02.1996 - 05.2006

F & I Manager / New & Used Sales

Cavender Toyota
10.1992 - 01.1996

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Tobias Fulton