Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Brownell

Boynton Beach,FL

Summary

Dynamic Veterinary Relations Manager with a proven track record at Southeast Veterinary Neurology, excelling in relationship building and strategic planning. Achieved departmental goals through innovative problem-solving and effective team leadership, while enhancing operational efficiency and staff engagement. Skilled in managing complex projects and fostering a collaborative work environment.

Overview

31
31
years of professional experience

Work History

Veterinary Relations Manager

Southeast Veterinary Neurology
11.2017 - Current
  • Coordinate, collaborating, facilitating, and handling challenging environments with local referring Veterinarian's.
  • Comprehensive experience in a wide range of building strong internal and external relationships.
  • Collaborate with local referring veterinarian's in Florida with over 900 hospitals within my territory providing support while bridging the gap between hospitals and ensuring a seamless experience for our clients and partner veterinarians.
  • Coordinating and leading continuing education lectures, planning and executing local marketing and event initiatives.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Controlled costs to keep business operating within budget and increase profits through investing in necessary resources for business growth.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Hospital Administrator

Animal Eye Specialty Clinic of South Florida
04.2009 - 10.2017
  • Coordinate and manage veterinarians and staff over 25 employees and 10 doctors of both Ophthalmology and Dermatology offices while overseeing Oncology, Cardiology and Orthopedic Surgery.
  • Reduced operational costs through the implementation of efficient resource allocation strategies.
  • Managed budgetary constraints effectively, ensuring financial stability for the hospital without compromising quality of care.
  • Increased staff retention by promoting professional development opportunities and creating a supportive work environment.
  • Mentored junior administrators, providing guidance on effective management techniques and tools for success in their roles within the organization.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Recruited, hired, and trained, providing direct supervision, ongoing staff development and continuing education to employees.

Office Manager

Boca Village Animal Hospital
05.1994 - 04.2009
  • Three doctor state of the art full service animal hospital with more than 12,000 clients.
  • Managed facility including 14 staff members with supervision, hiring, scheduling of employees, training and motivational responsibilities.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.


Education

High School Diploma -

Boca High School
Boca Raton, FL

Palm Beach Community College
Boca Raton, FL

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management and planning

Timeline

Veterinary Relations Manager

Southeast Veterinary Neurology
11.2017 - Current

Hospital Administrator

Animal Eye Specialty Clinic of South Florida
04.2009 - 10.2017

Office Manager

Boca Village Animal Hospital
05.1994 - 04.2009

High School Diploma -

Boca High School

Palm Beach Community College

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Jennifer Brownell