Courtney Wunderly
Summary
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Friendly, adaptable, and collaborative professional successful at devising satisfying solutions to complex problems.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Southeast Veterinary Neurology
12.2020 - Current
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Explained upcoming treatment preparation, instructions, and other facts to clients regarding their pet's care.
- Scheduled neurologic consultations for new clients and patients while ensuring a high level of empathy
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Acted as a knowledgeable resource for clients seeking information about neurologic care for their pet and support services available to them in their healthcare journey.
- Maintained multiple spreadsheets tracking various data points relating to the role.
Client Service Representative
Southeast Veterinary Neurology
11.2019 - 12.2020
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to patient information updates.
- Promptly check in/out patients for their appointments. Responsible for collecting payment for any due balance.
- Responsible for opening and end of day procedures such as running necessary daily reports, cash drawer audits, preparing cash deposit slips.
- Communicated with clients through various channels such as over the phone, in-person, email, and texting platform.
- Performed miscellaneous office tasks such as faxing and emailing medical records, requesting patient medical records and attaching them in EMR, maintain hospital cleanliness and organization
Positive Parenting Program Therapist
Center for Family Services
07.2019 - 10.2019
- Conduct outreach presentations explaining Triple P to other agencies as well as to parents
- Prepare materials and information packets for outreach presentations
- Shadow sessions with other Triple P therapists when possible
- Assist therapists with their paperwork and uploading assessments into HBDS
- Assist medical records with filing of paperwork into client charts
- Participate in peer support meetings and case record reviews.
Client Service Coordinator
Banfield Pet Hospital
05.2014 - 07.2019
- Greet clients entering the hospital and check clients/pets in for appointments and surgery
- Answer incoming phone calls
- Schedule client appointments and surgery
- Conduct follow up calls for previous day appointments as well as reminder calls for next day appointments
- Relay messages to veterinarians regarding clients/patients
- Perform miscellaneous office tasks as needed
- Perform end of day operations and closing of cash drawer on closing shifts.
CSU Social Worker/Discharge Planner
South County Mental Health Center
05.2017 - 06.2019
- Meet with clients on the Crisis Stabilization Unit with the psychiatrist daily to monitor client progress
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Participate in weekly treatment team meetings to discuss client progress and discharge plans
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Assist clients with discharge planning and securing placement upon discharge
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Task supervisor for BSW and MSW level Social Work interns.
- Assisted clients with navigating and accessing social services such as housing and medical care.
Clinical Social Work Intern
Florida House Experience
08.2016 - 04.2017
- Conduct biopsychosocial assessments with detox patients
- Co-facilitate groups for detox, residential, PHP, and IOP levels of care
- Group notes
- Discharge paperwork.
Clinical Social Work Intern
Treatment Alternatives
09.2015 - 04.2016
- Conduct biopsychosocial assessments
- Facilitate groups for PHP and IOP levels of care
- Individual sessions with assigned clients
- Complete group/individual/family notes
- Call assigned clients’ families once per week.
Education
Post-Graduate Certificate in Cognitive Behavioral Therapy -
Florida Atlantic University
Boca Raton, FL05.2017
Master’s of Social Work -
Florida Atlantic University
Boca Raton, FL05.2017
Bachelor’s of Science in Psychology -
Nova Southeastern University
Davie, FL05.2014
Skills
- Patient Relations
- Multitasking Ability
- Patient Care Coordination
- Interdepartmental Collaboration
- Relationship Building
- Creative Problem-Solving
- Customer Service
- Organizational Skills
- Patient Records Management
- Verbal and Written Communication
- Documentation
- Critical Thinking Skills
Timeline
Patient Care Coordinator
Southeast Veterinary Neurology
12.2020 - Current
Client Service Representative
Southeast Veterinary Neurology
11.2019 - 12.2020
Positive Parenting Program Therapist
Center for Family Services
07.2019 - 10.2019
CSU Social Worker/Discharge Planner
South County Mental Health Center
05.2017 - 06.2019
Clinical Social Work Intern
Florida House Experience
08.2016 - 04.2017
Clinical Social Work Intern
Treatment Alternatives
09.2015 - 04.2016
Client Service Coordinator
Banfield Pet Hospital
05.2014 - 07.2019
Post-Graduate Certificate in Cognitive Behavioral Therapy -
Florida Atlantic University
Master’s of Social Work -
Florida Atlantic University
Bachelor’s of Science in Psychology -
Nova Southeastern University
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