Jennifer Bryant
Navarre,FL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
School Bus Driver
Student Transportation of America, STA
Navarre , FL
07.2024 - Current
- Followed all safety protocols when transporting students.
- Developed positive relationships with students through friendly interactions.
- Attended staff meetings and training sessions regularly for professional development purposes.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Keeping paperwork updated on each student.
Customer Service Cashier
Tom Thumb Food Stores
Navarre , FL
01.2023 - 07.2024
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained accurate records of transactions using the point-of-sale system.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Daycare Owner/Operator
Bryant’s babies.
Navarre , FL
02.2020 - 06.2024
- Organized extracurricular activities such as field trips and special events for the children enrolled in the daycare facility.
- Developed and implemented policies and procedures for daycare staff, including safety protocols.
- Conducted regular inspections of the facility to ensure that it is clean, well-maintained and secure at all times.
- Implemented age-appropriate curricula designed to stimulate physical, mental and emotional development in young children.
- Interacted regularly with students throughout the day by playing games, reading stories or engaging them in creative activities.
- Resolved conflicts between children or between children and staff members in a timely manner.
- Established relationships with parents and guardians to foster strong communication regarding their child's progress.
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
- Maintained accurate records of attendance, immunizations and other relevant information for each child.
- Created a safe, nurturing environment to promote learning and growth in children.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Server
Waffel House
Navarre , FL
08.2015 - 05.2020
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Navarre High School
Navarre , FL06-2000
Skills
- Safety protocols
- First aid
- Route planning
- Vehicle maintenance
- Record keeping
- Customer service
- Communication skills
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Relationship building
- Dependable and reliable
- License endorsements
- Customer-oriented
Certification
- First aid and cpr certified
- Class B CDL
- food handlers certification
References
References available upon request.
Timeline
School Bus Driver
Student Transportation of America, STA
07.2024 - Current
Customer Service Cashier
Tom Thumb Food Stores
01.2023 - 07.2024
Daycare Owner/Operator
Bryant’s babies.
02.2020 - 06.2024
Server
Waffel House
08.2015 - 05.2020
High School Diploma -
Navarre High School