Jennifer Bryant
Lakeland,FL
Summary
Dynamic Customer Service Representative with a proven track record at Ding A Ling Answering Service, excelling in conflict resolution and call management. Enhanced team performance through tailored training programs, resulting in improved service quality and customer satisfaction. Skilled in Microsoft Excel and active listening, fostering strong relationships and effective issue resolution.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Service Representative
Ding A Linganswers
Lakeland, FL
02.2021 - Current
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed high-volume calls, ensuring timely responses and effective issue resolution.
- Collaborated with team members to streamline processes, reducing response times significantly.
- Trained new staff on best practices for customer engagement and service protocols.
- Implemented solutions to enhance product knowledge among team members, improving service quality.
- Developed training materials for ongoing employee development in customer care strategies.
- Analyzed performance metrics to identify areas for coaching and development.
- Implemented feedback mechanisms to improve training effectiveness and employee engagement.
- Evaluated training outcomes to ensure continuous improvement in service delivery quality.
- Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.
- Identified areas of improvement in employee performance and provided targeted coaching to address specific needs.
- Enhanced customer service skills by conducting engaging training sessions for new employees.
- Consistently received positive feedback from trainees regarding the clarity and relevance of instruction provided during each session.
- Handled high call volume calls efficiently .
- Handled about 30-60 calls daily or more
Education
High School Diploma -
Winter Haven Senior Highschool
Winter Haven, FL05-2009
Skills
- Customer service
- Active listening
- Call center experience
- Complaint handling
- Professional telephone demeanor
- Call center operations
- Call management
- Product knowledge
- Appointment scheduling
- Staff training
- De-escalation techniques
- Quality control
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Ding A Linganswers
02.2021 - Current
High School Diploma -
Winter Haven Senior Highschool