Hi, I’m
Jenna Buchman
San Diego,CA
Summary
To obtain a rewarding position with opportunities for professional growth and development.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
years of professional experience
Work History
One Source Inc. (OAP Packaging)
Customer Service/Sales Representative
08.2020 - Current
Job overview
- Respond to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, and new orders, while monitoring the status of current orders.
- Manage purchasing and inventory, consistently seeking and maintaining high-quality products and negotiating optimal pricing.
- Maintain profit margins for branches and programs and engage in outside sales.
- Responsible for new, creative custom projects and served as a liaison between office staff and warehouse personnel.
- Developed strong customer relationships through effective communication and problem-solving techniques.
- Enhanced sales processes by identifying customer needs and recommending appropriate products.
- Analyzed customer feedback to implement service improvements, increasing satisfaction levels.
- Collaborated with team members to streamline order processing, improving overall efficiency.
Law Office of William A. Eddy
Legal Secretary
12.2003 - 02.2020
Job overview
- Represented the attorney through effective communication and information gathering, while managing delegated assignments.
- Organized the attorney's calendar, planning, and scheduling conferences, pleadings, and filing requirements.
- Monitored evidence-gathering and anticipated changes in litigation or transaction preparation requirements.
- Drafted legal correspondence and memoranda, maintaining accuracy and clarity in communication.
- Managed case files and documentation for multiple legal cases, ensuring compliance with court requirements.
- Managed expenses and invoicing procedures using correct client codes to ensure accurate bookkeeping.
- Processed legal documents in compliance with regulations and deadlines, while acting as a liaison between clients and attorneys.
- Transcribed notes and maintained law libraries.
Roger W. Huffer, CPA
Bookkeeper/Tax Preparer
04.2002 - 06.2008
Job overview
- Demonstrated proficiency in QuickBooks, Lacerte, and Microsoft Office for corporate and personal accounting.
- Conducted reconciliations, forensic accounting, and prepared year-end reports.
- Managed payroll preparations and estimated taxes while preparing corporate and personal tax returns.
- Oversaw billing, accounts receivable and payable, as well as scheduling client appointments for CPA and tax interviews.
- Managed incoming calls effectively across multiple lines.
- Managed full-cycle accounts payable and receivable processes to ensure accurate financial reporting.
- Reconciled monthly bank statements and maintained precise general ledger entries for compliance.
Education
Futures High SchoolSan Diego, CA
High School Diploma
05-2000
Grossmont CollegeLa Mesa, CA
City College San DiegoSan Diego, CA
from Legal Studies
University of Phoenix
Associate of Arts
11-2025
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Conflict resolution
- Problem-solving
- Data entry
- Critical thinking
- Incoming call management
- Customer complaint resolution
- Customer needs assessment
- Business growth and retention
- Account management
- Relationship building
Timeline
Customer Service/Sales Representative
One Source Inc. (OAP Packaging)
08.2020 - Current
Legal Secretary
Law Office of William A. Eddy
12.2003 - 02.2020
Bookkeeper/Tax Preparer
Roger W. Huffer, CPA
04.2002 - 06.2008
Futures High School
High School Diploma
Grossmont College
City College San Diego
from Legal Studies
University of Phoenix
Associate of Arts
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