
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
-Managed all accounting duties
-Creating and collecting invoices
-Reconciling financial accounts
-Paying and filing sales tax and employee withholding taxes
-Tracked employee hours as well as commissions
-Managed payroll
-Managed child support payments for employees
-Communicated directly with customers to get them price and availability for what they are asking for
-Schedule the work to be done
-Order the parts or products to be installed
-Handle any warranty situation that may come about
-Created shop policies
-Found, set up and managed our customer relations management software (Shop Monkey)
-Created and managed, through Shop Monkey, an inventory system
-Point of contact for time-off
-Interviewed new hires
-Created a welcoming work environment
-Invested in our employees lives with an open ear and a friendly smile