Jennifer Bujans-Suris
Jacksonville,FL
Summary
Dependable and bilingual professional with over 8 years of experience providing compassionate administrative and customer support in fast-paced, high-volume environments. Skilled in navigating sensitive situations, managing confidential information, and supporting underserved populations. Known for organization, punctuality, and empathy with a strong public service ethic. Experienced navigation specialist focusing on team collaboration and achieving results. Recognized for adaptability and reliability in dynamic environments. Proficient in route planning, risk assessment, and utilizing advanced navigational tools. Valued for problem-solving abilities and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hope Navigator Tier I / Hope line
Department of children and families
11.2023 - Current
- Provide phone-based support and resource navigation to clients experiencing housing instability, domestic violence, food insecurity, or mental health crises.
- Maintain detailed case records in confidential databases.
- Deliver trauma-informed care and culturally sensitive service in high-volume environments.
- Connect callers to appropriate social service agencies, including DCF, housing authorities, and legal aid.
MEDICAL FRONT DESK RECEPTIONIST
Coastal Injury Clinic
10.2022 - 11.2023
- Organized and updated files for patients per HIPAA policies and clinic standards, minimizing errors.
- Organized and re-stocked inventory to ensure readiness, increasing productivity.
- Operated and maintained reception equipment, including phones, scanners, fax machines, printers, and copiers.
- Organized, and keep a clean workspace and ensure safety for everyone.
- Answered up to 20 phone calls and 30+ email messages daily.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
ASSISTANT PROPERTY MANAGER/LEASING
Park Place Apartments
02.2019 - 10.2022
- Monitored common areas for cleanliness and safety.
- Oversaw projects through timely completion, including inquiry response, and event coordination.
- Managed overall tenant relations, including promoting tenant satisfaction.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed day-to-day operations for a 133-unit multi-family property.
- Collected and kept careful records of rental payments.
- Completed final move-out walk-throughs with tenants to identify required repairs.
TEAM MEMBER
Fresh from the Garden Café
02.2015 - 02.2019
- Accurately handled/counted/verified cash.
- Successful at multi-tasking and delivering prompt and friendly service to all customers.
- Answered customer telephone calls promptly and in an appropriate manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
TEAM MEMBER
Chick Fil A
07.2016 - 07.2018
- Managed a wide variety of tasks in the kitchen.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked at different stations to provide optimal coverage and meet production goals.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Englewood High School
Jacksonville, FL05.2013
Skills
- Database management for patient records
- Proficient in Spanish and English
- Proficient in Microsoft Office Suite
- Effective time management
- Adaptable learning ability
- Self-sufficient in high-stress environments
- Collaborative interpersonal skills
- Customer service expertise
- Multitasking proficiency
- Effective listening skills
- Integrity-driven professional
- Client service management
- Secure handling of confidential data
- Effective decision-making under pressure
- Resource navigation expertise
- Team-oriented collaboration
- Team collaboration experience
Certification
Certified BLS Provider, Nationwide Health LLC - 2023-06-09 - 2025-06
LANGUAGES
Spanish
Bilingual
Timeline
Hope Navigator Tier I / Hope line
Department of children and families
11.2023 - Current
MEDICAL FRONT DESK RECEPTIONIST
Coastal Injury Clinic
10.2022 - 11.2023
ASSISTANT PROPERTY MANAGER/LEASING
Park Place Apartments
02.2019 - 10.2022
TEAM MEMBER
Chick Fil A
07.2016 - 07.2018
TEAM MEMBER
Fresh from the Garden Café
02.2015 - 02.2019
High School Diploma -
Englewood High School
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