Open To Work
Jennifer Bunt
UNIONVILLE
Summary
Detail-oriented professional with extensive experience in patient record management, medical billing verification, and customer relationship management. Proven ability to streamline processes and enhance communication across departments, contributing to improved patient care.
Overview
21
21
years of professional experience
Work History
Unit Clerk
Crystal Run Healthcare Middletown
Middletown
04.2012 - 11.2021
- Managed patient records and maintained confidentiality in healthcare settings.
- Facilitated interdepartmental communication to improve workflow efficiency.
- Supported billing processes by verifying insurance details and patient information.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff with clerical duties, enhancing support for patient care.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Participated with health care team to deliver quality and customer-focused health care to patients.
- Coordinated with laboratories and pharmacies for timely processing of orders.
Customer Service Representative
Empire BCBS
Middletown
01.2001 - 04.2011
- Resolved escalated customer complaints with professionalism and empathy, ensuring customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Processed claims and resolved issues using internal software systems effectively.
- Educated clients on policy details, coverage options, and enrollment processes.
- Addressed customer inquiries with accurate information on products and services, contributing to informed decision-making.
- Collaborated with team members to enhance customer service strategies and procedures.
- Trained new staff on customer service protocols and best practices efficiently.
- Cultivated strong customer relationships through personalized assistance and support, enhancing loyalty.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Goshen High School
Goshen NY 08-1995
Skills
- Record management
- Billing verification
- Customer relationship management
- Health technology
- Document scanning
- Office supply coordination
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Unit Clerk
Crystal Run Healthcare Middletown
04.2012 - 11.2021
Customer Service Representative
Empire BCBS
01.2001 - 04.2011
High School Diploma -
Goshen High School