Priscilla Rodriguez
San Antonio
Summary
Dynamic and detail-oriented Medical Office Clerk with a strong background in handling administrative duties in a healthcare setting. Proficient in managing patient charts, scheduling appointments, and ensuring efficient office operations.
Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management.
Overview
6
6
years of professional experience
Work History
Unit Clerk
University Health Hospital
01.2026 - Current
- Managed daily scheduling for medical staff, optimizing workflow and reducing patient wait times.
- Facilitated communication between departments, enhancing collaboration and service delivery.
- Oversaw inventory management for office supplies and medical records, maintaining efficient operations.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Medical Support Assistant
Muscogee Staffing Solutions LLC
02.2025 - 10.2025
- Proficient in the following programs RevCycle, Power chart, JLV, DEERS, Referral Admin
- Work proficient with applicants and their recruiters.
- Well proficient with word, power point, excel, teams etc.
- Good communication skills.
- My job duties were going in and maintain good communication and helping the recruiters help the applicant request their medical records.
- Maintaining communication with various hospitals and clinics that I was requesting medical records from.
- Faxing ROIS's
- Worked with Hippa compliance Release of information forms
Medical Support Assistant
Bowhead Marine Support Services
10.2024 - 02.2025
- Proficient in the following programs RevCycle, Power chart, JLV, DEERS, Referral Admin
- Greeted patients and assisted in the check-in process.
- Verified patient information and insurance details for accuracy.
- Answered phone calls and responded to inquiries regarding appointments or services.
- Maintained patient records and ensured confidentiality of medical information.
- Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
- Scheduled, rescheduled, and verified patient appointments
- Train new hires on key administrative processes and patient service skills.
Certified Nursing Assistant
Legend Oaks Healthcare and Rehabilitation
02.2020 - 12.2024
- Assisted in daily living activities, enhancing patient comfort and dignity.
- Monitored vital signs, ensuring accurate documentation for nursing staff.
- Collaborated with healthcare team to develop and implement care plans.
- Educated patients and families on health management and wellness strategies.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Medical Support Assistant
Muscogee Staffing Solutions LLC
10.2022 - 10.2024
- Proficient in the following programs RevCycle, Power chart, JLV, DEERS, Referral Admin
- Greeted patients and assisted in the check-in process as well as providing patients with the accurate paperwork so that they could turn it into their physical therapist.
- Verified patient information and insurance details for accuracy.
- Answered phone calls and responded to inquiries regarding appointments or services.
- Maintained patient records and ensured confidentiality of medical information.
- Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
- Scheduled, rescheduled, and verified patient appointments
- Train new hires on key administrative processes and patient service skills.
Medical Support Assistant
Case
08.2022 - 10.2022
- Proficient in the following programs RevCycle, Power chart, JLV, DEERS, Referral Admin
- Greeted patients and assisted in the check-in process.
- Verified patient information and insurance details for accuracy.
- Answered phone calls and responded to inquiries regarding appointments or services.
- Maintained patient records and ensured confidentiality of medical information.
- Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
- Scheduled, rescheduled, and verified patient appointments
Education
Nursing
Palo Alto College
San AntonioSkills
- Knowledge of medical terminology and office procedures
- Strong organizational and time management skills
- Proficiency in electronic health record management systems
- Excellent communication and interpersonal abilities
- HIPAA compliance
- Documentation skills
- Multi-line phone system
- Medical records maintenance
- Medical terminology
- Reception management
- Patient scheduling
- Records scanning
- Strong organization
- Healthcare software
- Medical forms
- Phone reception
- Customer service
- Clerical support
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Interests
Passionate about delivering quality patient care and supporting medical staff, Keen interest in staying updated with the latest healthcare regulations and compliance standards
Timeline
Unit Clerk
University Health Hospital
01.2026 - Current
Medical Support Assistant
Muscogee Staffing Solutions LLC
02.2025 - 10.2025
Medical Support Assistant
Bowhead Marine Support Services
10.2024 - 02.2025
Medical Support Assistant
Muscogee Staffing Solutions LLC
10.2022 - 10.2024
Medical Support Assistant
Case
08.2022 - 10.2022
Certified Nursing Assistant
Legend Oaks Healthcare and Rehabilitation
02.2020 - 12.2024
Nursing
Palo Alto College