Hi, I’m
Jennifer Burch
Ponchatoula,Louisiana
Summary
Experienced with managing high-volume customer interactions and resolving complex issues efficiently. Utilizes strong communication skills to ensure customer satisfaction. Knowledge of best practices in customer service and maintaining positive client experience.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
years of professional experience
Work History
Gris Gris
Server/Host/Retail Management
10.2020 - 11.2024
Job overview
- Answered customer queries regarding merchandise and checking prices
- Assumed control of floor plan, seating, server sections and reservations
- Implemented proper sanitation procedures
- Demonstrated knowledge of all food and spirits available in the restaurant
- Operated cash registers and processed all cash and credit card payments
Seven Three Distilling Company
Bar Manager/Brand Ambassador
10.2016 - 10.2020
Job overview
- Managed the staff and bar operations as well as training new employees
- Ensured all revenues were accurately deposited and balanced to register
- Managed and rotated inventory to maximize quality and profitability
- Scheduled and conducted tours of the distillery
- Networked with local restaurants, bars, key influencers and industry contacts to expand brand reach
Self Employed Cosmetologist
Hairdresser
06.2012 - 03.2019
Job overview
- Performed proficient cutting, coloring, and styling techniques
- Applied my expertise when communicate with clients and understand their needs
- Provided excellent interpersonal skills to create a welcoming environment
- Managed appointments and time effectively
- Handled all finance, marketing, and operations to run a successful business
- Kept up to date with the latest techniques and trends enhancing my sense of style and creativity to provide innovative hair solutions
Basin Seafood and Spirits
Server/Bartender
06.2013 - 09.2016
Job overview
- Applied proficiency in my skills at multitasking, up-selling and handling large groups
- Worked multiple positions in order to maximize profitability
- Maintained personal and professional appearance
- Implementation of proper sanitation procedures
Santa Fe Steakhouse
Server
01.2011 - 05.2012
Job overview
- Demonstrated knowledge of all food and spirits available in the restaurant
- Managed large numbers of guests in a busy fast paced environment
- Observed guest reactions for seamless interactions and intuitive service
- Stocked inventory
- Maintained a professional appearance
- Followed all sanitation procedures keeping all guest accommodations clean and tidy
- Answered phones, greeted and seated guests upon arrival and worked alongside management to properly resolve work and customer related issues
J'Anita's Restaurant
Assistant Manager
01.2007 - 12.2010
Job overview
- Demonstrated knowledge of all food available in the restaurant
- Managed and trained staff to ensure smooth operation - optimizing ticket times
- Provided exceptional service at all times
- Ensure all revenues were accurately deposited and balanced to register
- Authorized passes, gift certificates, vouchers, and coupons
- Completed monetary deposits
- Kept daily activity log, including records of returns and customer issues
- Counted end of shift cash receipts to ensure accuracy with paper receipts
Education
Ponchatoula High SchoolPonchatoula, LA
Diploma
Our Lady of The Lake Baton Rouge, LA
from Surgical Technology
Southeastern Louisiana UniversityHammond, LA
from Nursing
Compass Career CollegeHammond, LA
Cosmetology License from Cosmetology
Delgado Community CollegeNew Orleans, LA
from Interior Design
Skills
- Customer service excellence
- Payment processing
- Professional telephone demeanor
- Medical terminology
- Multitasking and organization
- Time management
- Product sales
- POS systems expert
Timeline
Server/Host/Retail Management
Gris Gris
10.2020 - 11.2024
Bar Manager/Brand Ambassador
Seven Three Distilling Company
10.2016 - 10.2020
Server/Bartender
Basin Seafood and Spirits
06.2013 - 09.2016
Hairdresser
Self Employed Cosmetologist
06.2012 - 03.2019
Server
Santa Fe Steakhouse
01.2011 - 05.2012
Assistant Manager
J'Anita's Restaurant
01.2007 - 12.2010
Ponchatoula High School
Diploma
Our Lady of The Lake
from Surgical Technology
Southeastern Louisiana University
from Nursing
Compass Career College
Cosmetology License from Cosmetology
Delgado Community College
from Interior Design
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