Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jennifer Burdett

Wichita

Summary

Healthcare management professional with 13+ years of experience in provider relations, program management, and operational leadership. Skilled in driving program improvements, managing escalations, and fostering cross-functional collaboration to enhance provider engagement and satisfaction. Licensed nurse with deep knowledge of Medicare, Medicaid, and Commercial lines of business. Currently completing a master’s degree in Healthcare Administration to strengthen strategic expertise in healthcare operations and leadership.

Overview

10
10
years of professional experience

Work History

Manager, Provider Engagement and Experience / Manager, Provider Relations

UnitedHealthcare
01.2024 - Current
  • Led a cross-functional team responsible for resolving complex provider issues and coordinating virtual education for a multi-state provider network
  • Implemented program improvements that increased provider satisfaction by 20% and streamlined issue resolution processes
  • Collaborated with network management partners to address contractual loading issues, ensuring provider alignment with organizational standards
  • Directed large-scale market events, delivering targeted education on key healthcare policies to increase provider compliance
  • Drove operational efficiencies by analyzing stakeholder feedback and proactively recommending solutions for long-term improvements

Clinical Nurse Consultant

UnitedHealthcare
12.2021 - 01.2024
  • Developed and managed a clinical quality and affordability program, delivering national training on clinical transformation and Value-Based Care
  • Provided comprehensive orientation for new field team members and CMOs across all business lines, emphasizing cost-effective, patient-centered practices
  • Acted as preceptor for Value-Based Care staff, guiding accountable care organizations in optimizing healthcare delivery for improved patient outcomes

Manager, Provider Relations

UnitedHealthcare Military and Veterans
05.2015 - 04.2018
  • Served as a subject matter expert on TRICARE for a team of provider advocates across 19 states, overseeing the provider network serving 2.8 million members
  • Planned and executed Tricare Town Halls and webinars, educating providers on online service tools and enhancing provider adoption of digital platforms
  • Recognized for performance excellence with a Bravo Award, reflecting superior provider advocacy and operational leadership

Education

Master's of Healthcare Administration -

Capella University
04-2025

Bachelor of Science - Nursing

Wichita State University
Wichita, Kansas
05-2000

Skills

  • Operational Leadership
  • Cross Functional Collaboration
  • Escalation Management
  • Stakeholder Engagement
  • Claims Research and Resolution
  • Data-Driven Decision Making
  • Microsoft Office Suite

Awards

  • Service Hero Nominee, UnitedHealthcare (2020 & 2021)
  • Emerging Leaders Program Graduate (2021)
  • UnitedHealthcare Cultural Ambassador (2020–2023)
  • Well-Being Champion, UnitedHealthcare (2023)

Timeline

Manager, Provider Engagement and Experience / Manager, Provider Relations

UnitedHealthcare
01.2024 - Current

Clinical Nurse Consultant

UnitedHealthcare
12.2021 - 01.2024

Manager, Provider Relations

UnitedHealthcare Military and Veterans
05.2015 - 04.2018

Master's of Healthcare Administration -

Capella University

Bachelor of Science - Nursing

Wichita State University

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Jennifer Burdett