Jennifer Burke

• Led portfolio of Starbucks stores, coaching Store Managers to enhance customer experience and achieve operational and financial performance goals.
• Develop leadership pipelines through intentional coaching, succession planning, and talent development.
• Use business insights and performance metrics to improve profitability, labor optimization, and customer satisfaction.
• Partnered with cross-functional teams to implement company initiatives, ensuring operational consistency across multiple locations.
• Fostered culture of accountability and inclusion, empowering leaders to drive continuous improvement and achieve measurable results.
• Improved comparable sales
• Increased customer satisfaction metrics
• Reduced turnover
• Improved labor efficiency
• Coached managers into promotions
• Managed district P&L performance

• Directed retail operations for 350+ locations, driving execution of sales, merchandising, operational, and customer experience strategies across the state.

• Led the execution of 301 store remodels, 74 store relocations, and a statewide point-of-sale conversion while managing multimillion-dollar capital investments and meeting aggressive implementation timelines.

• Partnered with executive leadership to develop operational strategies that improved store performance, resource allocation, and organizational effectiveness.

• Utilized financial reporting, operational metrics, and field performance data to identify opportunities, improve execution, and drive continuous improvement.

• Collaborated with merchandising, operations, vendors, and field leadership to ensure consistent execution of company initiatives across all locations.

• Developed Regional and District leadership teams through coaching, succession planning, performance management, and organizational development.

• Championed enterprise-wide change management initiatives that improved operational efficiency, customer experience, and employee engagement.Led one of the organization's largest transformation initiatives, overseeing renovations of 301 stores, relocating 74 locations, and implementing a statewide point-of-sale conversion within a nine-month timeline.

• Directed statewide retail operations supporting 301 locations, providing strategic leadership to multiple levels of management while driving operational consistency and business performance.
• Managed multimillion-dollar budgets and P&L accountability while aligning resources with statewide strategic priorities.
• Partnered with executive leadership, vendors, and cross-functional stakeholders to successfully execute expansion, remodel, and operational improvement initiatives.
• Built high-performing leadership teams through coaching, succession planning, and performance development.
• Championed Lean Six Sigma and Change Management principles to improve efficiency, employee engagement, and customer experience.

• Led multi-unit retail operations across a large geographic region, delivering improvements in sales performance, customer satisfaction, talent development, and operational execution.
• Coached District Managers to enhance leadership skills and develop succession pipelines.
• Drove accountability through KPI management and operational reviews, providing field coaching to improve performance.
• Supported store openings and facilitated organizational change and strategic initiatives across the region.