JENNIFER BURR
Rochester,NY
Summary
Dedicated Medical Assisting student skilled in delivering exceptional patient-centered service in fast-paced environments. Experienced in medical office procedures and compliance, with certifications in HIPAA and CPR. Committed to fostering efficient healthcare delivery through effective communication and thorough documentation.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Server
Comedy at the Carlson
Rochester, NY
01.2023 - Current
- Provided excellent customer service in a fast-paced comedy club environment.
- Delivered attentive, patient-centered service in high-volume settings, enhancing customer satisfaction.
- Processed food and drink orders accurately for guests in a timely manner.
- Resolved concerns professionally while ensuring safety and cleanliness standards were met.
- Maintained cleanliness and organization of dining and service areas.
Server
Aladdin’s Natural Eatery
01.2022 - Current
- Provided excellent customer service in a fast-paced entertainment environment.
- Delivered high-quality customer service through effective communication and attention to detail.
- Received and processed customer orders accurately. and delivered food and drinks to guests promptly.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Supported training initiatives and workflow improvements to optimize team performance.
Bartender
MacGregor’s
Rochester, NY
01.2021 - 01.2022
- Prepared and served a variety of cocktails and beverages to customers.
- Engaged with customers to provide excellent service and build relationships.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Prepared beverages consistently to enhance customer satisfaction; maintained clean, organized workspace for efficient service.
Personal Care Assistant
CareGivers Home Care
Rochester, NY
2020 - 2021
- Supported clients in bathing, dressing, grooming, and toileting, ensuring dignity and personal care.
- Facilitated daily living activities and personal hygiene to enhance clients' independence and comfort.
- Provided companionship and emotional support, fostering positive relationships and enhancing client well-being.
- Assisted with meal preparation, ensuring adherence to dietary requirements.
Shopper
Instacart
Rochester, NY
01.2019 - 01.2021
- Selected and gathered grocery items based on customer orders.
- Ensured product quality and freshness during shopping process.
- Communicated with customers to clarify order preferences.
- Ensured accurate order fulfillment while providing clear communication to customers.
Lead Server / Front of House Manager
Six 50 Black Oven Cooking
Rochester, NY
01.2018 - 01.2019
- Oversaw daily operations, trained staff to enhance service quality, and ensured inventory accuracy to support seamless service.
Assistant Manager
Cato Fashions
Batavia, NY
01.2016 - 01.2017
- Led store operations, managed cash handling and improved customer service performance.
- Assisted in managing daily store operations and team performance.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on company policies and customer service standards.
Server
Pomodoro
01.2014 - 01.2015
Server
Acropolis Family Restaurant
01.2010 - 01.2013
Education
Medical Assisting Program (AAS) -
Bryant & Stratton College
Rochester, NY12-2026
Skills
- Service excellence
- Patient communication
- Team Collaboration
- Workflow Efficiency
- Data accuracy
- Microsoft Office
- Food Safety Standards
- Medical Office Procedures
- HIPAA & Universal Precautions
- Appointment Scheduling
- Insurance Verification
- Medical Reimbursement
Certification
Personal Care Aide (PCA) — Active, CPR & AED — 2026, HIPAA — 2025, Universal Precautions / Bloodborne Pathogens — 2025, Medical Office Coursework — Completed, Medical Reimbursement Coursework — Completed
VOLUNTEER & COMMUNITY
- Rescued Treasures Pet Adoptions
- Gates Chili Little League, Assistant Coach
- Florence Brasser Elementary, Teacher Assistant
- Blessed Sacrament Community Programs
Timeline
Server
Comedy at the Carlson
01.2023 - Current
Server
Aladdin’s Natural Eatery
01.2022 - Current
Bartender
MacGregor’s
01.2021 - 01.2022
Shopper
Instacart
01.2019 - 01.2021
Lead Server / Front of House Manager
Six 50 Black Oven Cooking
01.2018 - 01.2019
Assistant Manager
Cato Fashions
01.2016 - 01.2017
Server
Pomodoro
01.2014 - 01.2015
Server
Acropolis Family Restaurant
01.2010 - 01.2013
Personal Care Assistant
CareGivers Home Care
2020 - 2021
Medical Assisting Program (AAS) -
Bryant & Stratton College