Jennifer Caban
Mill Creek,WA
Summary
- Calm, compassionate, and kind professional with in-depth knowledge of multi-line telephone systems and essential office equipment, including Word, Excel, RMS, TLO, OMNIXX, LINX, RAADAR, INGRESS, and DRIVES.
- Possess strong multi-tasking skills, with the ability to simultaneously manage various projects and schedules while remaining calm under pressure.
- Extensive training in being a CTO and knowledge of policy and procedures within the Bothell Police Department.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
BOTHELL POLICE DEPARTMENT
Bothell, WA
04.2021 - Current
- Compile monthly statistics/reports for Investigations
- Track training budget and expenses
- Helped with hiring and backgrounds on over 20 new employees in the past two years
- Transcribe suspect, victim, and witness interviews for all types of cases, including homicides
- Main contact for King County and Snohomish County Sex Offender Units to disseminate sex offender information
- Search for appropriate training and process training requests, registrations, and travel/hotel arrangements
- Maintain division-training records/database
- Ensure payroll/timekeeping is accurate and reported in a timely manner.
Police Dispatcher
09.2001 - 04.2021
- Answered and responded to multiple incoming emergency and non-emergency calls for Bothell and Lake Forest Park PD
- Interview callers and gather details; prioritize calls for service and be able to determine appropriate personnel for response
- Relay pertinent information to law enforcement and emergency services in a concise, organized, and understandable manner.
Public Safety Telecommunicator and CTO Coordinator
Communications
01.2018
- I was promoted to Master
- Communications Training Officer for the, Bothell PD for fourteen years
- Continually assisting with implementing a change to the dispatch training program
- Consistently evaluated as an excellent employee.
Education
UNIVERSITY OF ANCHORAGE ALASKA
Skills
- Multi-line Telephone Systems, De-escalation, Telephone reception
- Professional communication, Teamwork, Training & Development
- Organization and Time management, Flexibility, adaptability, and Multitasking abilities
Timeline
Administrative Assistant
BOTHELL POLICE DEPARTMENT
04.2021 - Current
Public Safety Telecommunicator and CTO Coordinator
Communications
01.2018
Police Dispatcher
09.2001 - 04.2021
UNIVERSITY OF ANCHORAGE ALASKA
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