Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Callihan

Snohomish

Summary

Dynamic FOH Manager with a proven track record at Pogacha, excelling in staff training and operational efficiency. Expert in inventory management and labor cost control, I successfully enhanced service quality and team communication, driving customer satisfaction and business growth. Passionate about creating exceptional dining experiences through effective leadership.

Overview

35
35
years of professional experience

Work History

FOH Manager / Restaurant Server

Pogacha
Mercer Island
04.1997 - 05.2025
  • Assisted with training new staff members on proper customer service techniques.
  • Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Controlled and maintained labor costs through careful scheduling.

Espresso Stand Owner

Self Employed
Seattle
02.1996 - 03.1997
  • Managed daily operations of business, including hiring and training staff.
  • Monitored inventory levels and placed orders to keep supply well-stocked.
  • Created marketing campaigns to attract new customers.
  • Ensured compliance with applicable laws and regulations related to business operations.

FOH Supervisor

Sherri's Restaurant
Kirkland
02.1990 - 03.1997
  • Established clear communication between FOH staff members by providing regular updates during shifts.
  • Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
  • Trained front of house staff in customer service excellence and operational procedures.
  • Responsible for new store openings and training for the new teams.

Education

High School Diploma
Kirkland, WA

Skills

  • Customer service
  • Staff training
  • Labor cost control
  • Inventory management
  • Operational efficiency
  • Team communication
  • Scheduling management
  • Beverage program management

Timeline

FOH Manager / Restaurant Server

Pogacha
04.1997 - 05.2025

Espresso Stand Owner

Self Employed
02.1996 - 03.1997

FOH Supervisor

Sherri's Restaurant
02.1990 - 03.1997

High School Diploma

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