JENNIFER CALOCA
Homeland,CA
Summary
Enthusiastic and motivated Entry-Level Patient Care Technician eager to launch a rewarding career in healthcare. Possessing a genuine passion for helping others, I am equipped with a solid foundation in basic patient care principles and a strong desire to contribute to a collaborative healthcare team.
I am committed to maintaining a positive and supportive environment for patients, ensuring their comfort and well-being.
As an entry-level candidate, I bring a quick learning ability, adaptability, and a strong work ethic to contribute effectively to the demands of a busy healthcare setting. Eager to absorb new knowledge and further develop my practical skills, I am committed to upholding the highest standards of patient care and professionalism.
Seeking an entry-level Patient Care Technician position where I can learn and grow within a dynamic healthcare environment, and make a meaningful impact on the lives of patients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative ODC
United Postal Service
01.2015 - 07.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix Online Accelerated Program
California10.2024
Skills
- Appointment Scheduling
- Data Entry
- Documentation
- Quality Control
- Building rapport
- Materials Transport
- Computer Proficiency
- Customer Service
- Office equipment proficiency
Certification
- Healthcare CPR/AED Certified
- Bloodborne Pathogens Certified
- Basic Life Support Certified /BLS
Timeline
Customer Service Representative ODC
United Postal Service
01.2015 - 07.2020
Bachelor of Science - Healthcare Administration
University of Phoenix Online Accelerated Program