JENNIFER CAMPOS
Watauga
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Total Loss Specialist
State Farm
Richards
08.2025 - Current
- Evaluated total loss claims for accuracy and compliance with company policies.
- Collaborated with adjusters to assess vehicle damages and determine total loss status.
- Communicated effectively with clients regarding claims processes and resolution timelines.
- Investigated discrepancies in claims to uphold company standards and maintain integrity.
- Maintained detailed records of claims activities and client interactions for transparency.
- Provided timely updates to customers regarding the status of their claims files.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
Express Claims Associate
State Farm
Richardson
10.2023 - Current
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Identified and pursued opportunities for subrogation to recover funds from third parties responsible for losses.
- Communicated effectively with policyholders, providing updates and explaining the claims process clearly.
- Researched and resolved customer inquiries related to claim status or payments.
- Actively listened to claimant/insured concerns and responded appropriately with empathy and compassion.
Sales Manager
Pearl Furniture Outlet
Arlington
06.2022 - Current
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
- Maintained professional network of potential clients and business opportunities.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed and implemented new sales strategies to update product lines.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Executed and created strategic sales plans to expand customer base and extend reach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Sales Representative
Pearl Furniture
Arlington
08.2020 - Current
- Followed-up with clients after sells to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Reasoned with customers and attempted to negotiate full balance payments.
- Advised debtors on payment options and set up payment plans.
- Uphold privacy and security requirements for customer information.
- Handled contracts and payments on accounts.
- Managed approximately 100 inbound and outbound calls daily.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Handled irate customers smoothly to achieve performance targets.
- Received payment and posted to appropriate customer accounts.
- Processed payments over phone and set up recurring drafts.
Collections Representative
CMI Group
Coppell
04.2017 - 08.2019
- Followed-up with clients after sells to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Reasoned with customers and attempted to negotiate full balance payments.
- Advised debtors on payment options and set up payment plans.
- Uphold privacy and security requirements for customer information.
- Handled contracts and payments on accounts.
- Managed approximately 100 inbound and outbound calls daily.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Handled irate customers smoothly to achieve performance targets.
- Received payment and posted to appropriate customer accounts.
- Processed payments over phone and set up recurring drafts.
Education
Sports Medicine
Richland College
Dallas, TXSkills
- Persuasive Negotiations
- Customer Service
- Verbal and Written Communication
- Problem Solving
- Relationship Building
- Detail-Oriented
- Staff Training and Development
- Team Collaboration
Languages
- Spanish
- English, Native/Bilingual
- Spanish, Full Professional
Timeline
Total Loss Specialist
State Farm
08.2025 - Current
Express Claims Associate
State Farm
10.2023 - Current
Sales Manager
Pearl Furniture Outlet
06.2022 - Current
Sales Representative
Pearl Furniture
08.2020 - Current
Collections Representative
CMI Group
04.2017 - 08.2019
Sports Medicine
Richland College